Loro Piana, Assistant Store Manager, San Francisco

Sales and Business Development

• Collaborate with the Store Manager to oversee a successful store team through task delegation, performance management, and utilizing storytelling to convey product knowledge while upholding service/selling standards.
• Identify key opportunities for optimizing sales growth and operational efficiencies.
• Facilitate communication between the store team, the Store Manager, and corporate partners to ensure alignment on sales objectives.
• Support in the sales process by ensuring the highest level of luxury service and navigate critical situations with a high level of professionalism.
• Develop strong relationships with top clients by managing VIC initiatives to reflect an elevated brand image.

Team Management

• Partner with the Store Manager to oversee a successful team by delegating tasks, enhancing product knowledge, and developing service standards.
• Provide effective guidance, coaching, and feedback to all members of the team to foster professional growth and a productive work environment.
• Create career development plans and identify opportunities of growth for all team members.
• Participate in the scouting and selection of new team members by collaborating with HR partners.
• Lead team meetings to provide store performance updates and emphasize key priorities.

Operations

• Enhance comprehension of important operational procedures including inventory management, daily opening/closing activities, and strategic scheduling.
• Manage various operational procedures such as cycle counts, stock consolidations, and fiscal inventory.
• Oversee the After Sales process and flow, including alterations, repairs, and spare parts.
• Responsible for reporting store facilities and maintenance issues in a timely manner to guarantee safety and functionality of the store.
• Manage store expense related to profit and loss including shipping/receiving costs, supplies, and alterations, optimizing expenditure within budget constraints.
• Oversee proper execution of internal procedures, administrative tasks, and operational activities.
• Enforce labor laws, safety procedures, and sales regulations with the support of corporate partners.