Long-Term Care Ombudsman

About the role

We’re seeking a compassionate Long-Term Care Ombudsman to help ensure that older adults residing in long-term care facilities are in the safest and least-restrictive living situations. This role involves advocating for residents in Butler County, conducting facility visits, and resolving complaints in accordance with PA Department of Aging regulations.

Responsibilities

• Receives and resolves complaints related to residents in long-term care facilities following the PA Department of Aging Ombudsman Program regulations and procedures.
• Conducts on-site visits of long-term care facilities including nursing, personal care/assisted living facilities, and domiciliary care homes to conduct investigations and resolve concerns.
• Accurately and promptly documents case notes and program activities in accordance with PA Department of Aging guidelines.
• Ensures accurate data is provided to the PA Department of Aging within established timeframes.
• Collaborates with and supports Ombudsman Volunteers including program training.
• Successfully completes required certification training programs.
• Participates in Regional Networking Meetings and the Annual Ombudsman Conference.
• Maintains confidentiality in communication with participants, staff, and others to preserve client and staff rights.

Requirements

• Four years of experience in public or private social work; and a bachelor's degree is required; or any equivalent combination of experience and training including successful completion of 12 semester hours of college level courses in sociology, social welfare, psychology, gerontology, or other related social sciences.
• Excellent oral and written communication skills, including interviewing and assessment techniques.
• Knowledge of the aging process and geriatric issues is highly desirable.
• Demonstrated history of successfully interacting constructively with community agencies and resources.
• Ability to make facility visits within Butler County.
• Ability to travel within Pennsylvania for trainings.
• Valid driver's license.

Benefits

• Competitive salary.
• Strong health benefits (medical, dental, and vision) effective the first of the month following hire date.
• Generous time off programs, including 15 paid holidays per year.
• Fully funded retirement plan by Catholic Charities.
• Ability to work from home following training.

Catholic Charities is designated by the Pittsburgh Business Times as one of the Best Places to Work in Western Pennsylvania (2022–2026).