Logistics Team Member

Job Description SCOPE OF POSITION: Responsible for providing excellent customer service and maintaining strong professional relationships with customers. Assist customers with new orders and advises status of orders in process. Serves as primary back-up to the Supply Chain Supervisor. Monitor material readiness for shipments to meet customer demands and expectations. Set up shipments for domestic and International. Prepare all necessary shipping documents that are required. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, including but not necessarily limited to the following: Assumes responsibility for the accurate entry of customer ordersAcknowledges orders, verifies pricing, billing, shipping addresses and informs customers of any problemsResearches and resolves problems with ordersProcesses orders in a timely fashion, meeting all deadlinesConducts customer surveys and compiles results for management review and considerationCreates the pack list and the Bill of Lading and scans into IMS and sends to the customer as neededAssumes responsibility for establishing and maintaining professional working relationships with customersResolves questions, requests, and promptly and courteously addresses problemsKeeps customers informed of Company policies, procedures, and status of their ordersMaintains the Company's professional reputationProvides consistent feedback in a professional and timely manner.Keeps management informed of area activities and of any significant problemsMaintains the Customer Complaint/Feedback Log and works closely with the Quality Manager to provide resolution to the customer regarding the complaintProcess purchase requests and orders in an accurate and timely manner.Conduct Inventory Cycle Counts as required.Performs all other related duties assigned by management. Qualifications KNOWLEDGE/ SKILLS/ EXPERIENCE/ EDUCATION: (Minimum Education and/or Experience required) High School Diploma or GED required.Excellent communications and public relations skillsWell organizedSelf-StarterHighly MotivatedGood grasp of problem solving techniquesAble to work in a fast paced environmentAble to work independently as well as part of a teamAble to continuously lift and/or move 10 pounds and up to 25 poundsPleasant phone mannerismPunctual and regular attendanceFlexible and able to adjust to changeHighly attentive to detailWillingness to assist othersProficiency using AS 400(BPCS) Microsoft Word and Excel Supervisory Responsibilities none About Us CONSTRUCTION SPECIALTIES, INC. Founded in 1948, Construction Specialties (CS) is a specialty building products manufacturer. CS provides solutions to building challenges that architects, designers, building owners, facility managers, and contractors face every day. Since inventing the first extruded louver, CS has become a global leader in all our product categories. Our products are a part of some of the most iconic buildings around the world– from the world’s tallest tower, Burj Khalifa in Dubai, to the Oculus at the World Trade Center Transit Hub in Manhattan. If you want to work in an inspiring atmosphere and collaborate with customers and colleagues to solve challenges, we're the right place for you. CS: People. Buildings. Better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state or local law.