Logistics Support I

About the role

OnTrac is hiring a Logistics Coordinator! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. This is a remote position that may be performed remotely in states where the company is authorized to employ individuals.

Employment logistics

The Logistics Coordinator plays a key role in supporting the flow of shipments by facilitating communication between drivers, vendors, and customers. In this fast‑paced role, you'll monitor active shipments, manage scheduling needs, track air waybills and flights, and help resolve delays to ensure products arrive quickly and safely. Success in this position requires strong attention to detail, clear communication, and the ability to stay organized while managing multiple moving parts.

Responsibilities

• Support customer communication: Professionally communicate with customers via phone and email, respond to inquiries, and review shipment documentation for accuracy.
• Coordinate scheduling and execution: Manage new order requests, schedule pickups and deliveries, and ensure alignment with customer and vendor requirements.
• Monitor active shipments: Track shipments in the operations platform, monitor driver updates, and ensure all status information is accurate.
• Manage air cargo operations: Develop flight plans, create air waybill bookings, track air waybills through airline cargo sites, and monitor active flights.
• Stay ahead of disruptions: Identify cancellations or diversions and develop alternate plans to maintain service continuity.
• Ensure quality and resolve issues: Coordinate driver performance, investigate delays, and provide leadership with detailed escalations and resolutions.

Qualifications

• High school diploma or GED
• Strong attention to detail and solid organizational skills
• Clear and professional communication skills (phone and email)
• Ability to work in a fast‑paced environment with frequent changes
• Industry experience in logistics, transportation, or dispatch preferred

Skills and attributes

• Communicate clearly and professionally, building confidence with customers, drivers, and vendors
• Stay organized and detail‑focused, managing multiple shipments and tasks with accuracy
• Remain calm and adaptable in fast‑moving situations, adjusting plans when disruptions occur
• Solve problems proactively, investigating delays and identifying practical solutions
• Take ownership of work, following through on commitments and ensuring customers receive reliable service

Benefits

Full time hourly employees are eligible for a comprehensive benefits package, which may include:

• Medical, dental, and vision insurance
• Life insurance and short and long-term disability coverage
• 401(k) retirement savings plan with company match
• Student Loan Repayment
• Accrued vacation, beginning on the first day of employment, with accruals up to 96 hours for the first year of employment with tenure-based increases up to 160 hours
• Paid sick leave*
• Two (2) paid floating holidays per year (available after 90 days of employment)
• Six (6) paid company holidays
• Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave, subject to eligibility requirements
• Employee assistance, wellness, and other benefit programs

Pay

The expected hourly pay range for this position is $19.23 - $24.04 per hour, with full potential pay range over a successful candidate's tenure in the position of $19.23 - $28.85 per hour. Actual compensation will be determined based on experience, skills, internal equity, geographic location, and other job related factors. This position may also be eligible for shift differentials, overtime pay, or other forms of additional compensation, in accordance with applicable Company policies and law.