Logistics Supervisor - Seattle
Department: Logistics
Reports to: Logistics Manager
Who we are: Thistle makes it easy to eat well – without overthinking it. Thistle was founded in 2013 with a mission to help people get and stay healthy while improving the sustainability of our food system. Thistle delivers fully prepared, healthy‑by‑default meals, snacks, desserts, and organic cold‑pressed juices. We believe the health of people starts with eating real, whole foods, in the right balance, without the friction. We’re building a future where nutritious, sustainable food is accessible, craveable, and part of everyday life.
About the role
As a Logistics Supervisor, you will be responsible for overseeing all direct‑to‑consumer delivery operations in (INSERT LOCATION) and the surrounding areas. Reporting to the Logistics Manager, you will lead a team of logistics coordinators, dispatchers, associates, and delivery drivers, ensuring that our customers receive their orders efficiently and accurately. You will be the final touchpoint between our team and the customer, making your leadership crucial to delivering a seamless experience. In this role, you will collaborate with managers to oversee daily logistics functions, ensure compliance with safety standards, and maintain accurate operational data to drive team success.
Responsibilities
- Collaborate with managers to oversee team scheduling, time tracking, and keep all spreadsheets up to date with accurate information.
- Monitor delivery driver performance and attendance, conduct evaluations, and identify training opportunities to improve productivity, KPIs, and attendance.
- Maintain and implement SOPs and policies across teams, ensuring diligent adherence.
- Ensure all routes are dispatched on time, communicate dispatch status, and promptly report delays to the customer service team.
- Proactively identify and address equipment or team needs, collaborating with management to implement rapid solutions.
- Maintain and monitor accurate data across departmental databases, including Google Suite and fleet tracking software.
- Process and track driver hours, drops, reimbursements, and report cards to ensure efficiency.
- Attend regular safety meetings, stay up to date with policy changes, and ensure OSHA compliance is adhered to at all times by staff.