Logistics Supervisor

Schedule

Monday to Friday, 10:00 AM to 6:30 PM.

Pay

Pay range: $58,656 – $70,300 per year. $1,200 sign‑on bonus for external applicants. Eligible for annual performance bonus compensation.

Benefits

• Day 1 medical, supplemental health, dental & vision for full‑time employees who work 30+ hours
• Best‑in‑class well‑being programs
• Annual, no‑cost health assessment program
• Blueprint for Wellness® healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 holidays plus 1 “MyDay” off
• FinFit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities and more

Responsibilities

• Demonstrate and promote Quest Diagnostics Behaviors and Values.
• Participate in interview, selection, and hiring of new employees.
• Establish and cultivate an inclusive, motivational, performance‑oriented work environment through engagement, collaboration, and transparent communication.
• Drive continuous process improvement locally by engaging employees to implement ideas that simplify and improve work.
• Support enterprise continuous‑improvement methodologies and initiatives.
• Communicate regularly and transparently with employees; disseminate information in a timely manner.
• Provide performance‑oriented supervision, training, coaching, and development for all staff on job duties, compliance, and annual competency requirements.
• Prepare employee schedules, monitor attendance and performance, maintain adequate departmental coverage, and provide corrective action and counseling as required.
• Prepare and administer annual performance appraisals.
• Investigate, resolve, and respond to internal and external customer complaints efficiently using Everyday Excellence Principles.
• Organize and lead projects within the workgroup and with cross‑functional groups.
• Meet all deadlines assigned by the manager; may give presentations within the business unit.
• Oversee safety, ergonomics, inventory, maintenance, and cleanliness of the department (including upgrades).
• Manage daily departmental operations and workflow to meet Turn‑around Time (TAT) requirements and deadlines.
• Regularly review the departmental Procedure Manual for compliance; identify needed revisions and develop Standard Operating Procedures.
• Ensure required trainings are completed (e.g., Compliance, Safety, Safe Driver).
• Manage fiscal responsibilities: implement cost‑containment programs, control overtime, participate in standardization initiatives, and assess capital‑expenditure needs.
• Work with the Senior Supervisor/Manager on short‑ and long‑term planning for the logistics area to meet departmental and client needs.
• Prioritize logistics activities to meet deadlines.
• Analyze and manage the departmental budget for manpower and operational costs.
• Ensure accuracy of invoice and expense coding and associated records.
• Ensure accuracy of payroll and associated records; maintain required records and documentation.
• Understand and comply with company and departmental policies, protocols, and procedures (Safety, Compliance, Vehicle, Employee Handbook, Quality Assurance).
• Perform duties of RSR, Specialty RSR, Advanced RSR Float, Advanced RSR Trainer, and Group Leader as needed.
• Perform administrative duties, coordination, data‑oriented activities, and other professional tasks.
• Supervise non‑exempt frontline Logistics staff, including RSRs, Specialty RSRs, Advanced Float RSRs, Advanced Trainer RSRs, and Group Leads.
• Work and drive in various weather conditions (heat, cold, rain, sleet, snow, ice); travel required.

Qualifications

• 1–5 years supervisory or leadership experience (required).
• 2–4 years logistics field experience (preferred).
• Physical/mental: ability to lift and carry objects; frequent walking and/or standing.
• Basic proficiency with Microsoft Outlook, Word, PowerPoint, and Excel; proficient with OSP, QDTrac, PeopleSoft, and other Quest Diagnostics IT systems.
• Associate’s degree preferred; high school diploma/GED strongly preferred or equivalent work experience (required).
• Valid state driver’s license meeting Quest Driver’s Safety requirements (required).

Skills

• Quickly find common ground and solve problems for the good of all.
• Represent company interests effectively.
• Solve problems with peers with minimal noise.
• Maintain a positive attitude and act as a team player.
• Cooperate easily and gain trust and support of staff and peers.
• Communicate clearly and encourage collaboration.
• Influence others and stay cool under pressure.
• Commit to continuous