Logistics Specialist, Retail Operations

About the role

The Logistics Specialist, Retail Operations plays a crucial role in supporting the Retail Logistics team across the U.S., Canada, and LATAM. This is a hybrid position based in San Francisco requiring 3 days per week in the office.

Responsibilities

• Retail Operations Execution Support end-to-end retail purchase order management across ERP and retailer portals.
• Ensure compliance with routing guides, labeling, ASN/EDI, and ship window requirements.
• Partner with 3PL and transportation providers to execute shipments On-Time, In-Full (OTIF).
• Maintain inventory visibility across distribution centers to support retail demand.
• Create and manage transfer orders between manufacturers and 3PLs.
• Support omni-channel order management and cross-channel inventory alignment as needed.
• KPI Ownership & Continuous Improvement Own performance tracking for assigned retailer partners (OTIF, fill rate, compliance, deductions, cycle time).
• Build and maintain reporting dashboards to drive visibility and accountability.
• Identify root causes of service or cost issues and implement corrective actions.
• Lead initiatives to automate manual processes and improve scalability and accuracy.
• Take a systems- and AI-first approach to optimizing retail logistics operations.

Qualifications

• 5+ years of experience in retail logistics, wholesale operations, or omni-channel supply chain.
• Experience supporting large national retailers (e.g., Amazon, Target, Walmart, Best Buy or similar) and working within retailer portals.
• Strong understanding of retail compliance requirements, OTIF metrics, routing, ASN/EDI, and chargeback management.
• Proven ability to automate processes and drive measurable improvements in cost, delivery performance, and cycle time.
• Proficiency with ERP/WMS systems (NetSuite preferred) and strong Excel/Google Sheets skills.
• Experience supporting retail operations across North America; LATAM experience a plus.
• An analytical, systems-oriented mindset with strong ownership and attention to detail.

Benefits

Competitive salary and equity packages
Health, dental, vision insurance, and mental health resources
An Oura Ring of your own plus employee discounts for friends & family
20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
Paid sick leave and parental leave

Our pay is market-based and may vary depending on your location. For more details, please refer to the pay ranges provided.