Logistics Specialist II

About the role

HealthTrackRx is the nation's leading PCR-based infectious disease laboratory, delivering next‑morning results to healthcare providers nationwide. The Logistics Specialist II position is hybrid at the new Louisville, KY location.

Responsibilities

• Review and/or create daily reports used internally by Logistics as well as companywide to assess logistics performance
• Align and allocate company resources to meet the needs of clients
• Manage the integrity and accuracy of logistics data
• Manage and resolve daily carrier and courier issues as needed
• Conduct analysis to determine optimal shipping solutions; re‑route shipments as needed to meet demands and minimize costs
• Attend, participate, and contribute to daily Logistics Operations meetings with service partners; investigate client complaints and ensure relevant CAPA’s are completed and verify corrective action plans
• Assist in developing, documenting, and maintaining Standard Operating Procedures (SOPs) for logistics operations ensuring compliance by internal and external business partners
• Monitor and trend provider and vendor performance and provide feedback and solutions for improvement
• Continually review and scrub data ensuring various internal / external databases are accurate and aligned
• Serve as the lead in the location and recovery of missing and damaged packages including CAPA reviews and determining action plans
• Participate in and contribute to department projects led by others as well as initiate and lead mini projects related to logistics performance improvement related to service, quality, and cost
• Aid in the training of Logistics Specialist I in the technical performance of duties and proper use of internal systems

Qualifications

Education: Prefer: Bachelor’s degree in Supply Chain, Logistics, Operations Management, Business, or equivalent experience

Competencies/Skills:

• Strong customer service and organizational skills
• Ability to troubleshoot and resolve customer issues
• Ability to analyze raw data and create meaningful management reports
• Proficient in MS Office, specifically skilled in Excel and Visio
• Ability to utilize shipping and logistics software
• Detail oriented
• Ability to adapt to changing environment
• Strong interpersonal skills

Experience:

• 2‑4 years experience as logistics specialist or analyst or equivalent role
• Preferred experience with UPS and/or FedEx operation processes
• Previous healthcare logistics experience, preferred
• Prior experience with CRM (Customer Relationship Management) and TMS (Transportation Management Systems) preferred

Schedule

The schedule is Tue.–Sat., 12:30 am ET to 09:30 am ET.