Jobs · Customer Service · Texas

Logistics Specialist (ICE Transport)

MVM, Inc. · San Antonio, TX · 1 mo ago
Customer ServiceFull-time

About MVM, Inc.

Service, Support, Success are the pillars upon which MVM’s founders built the company, and they continue to serve as MVM’s core values. Along with an uncompromising insistence on integrity and ethical business practices, these values make MVM the service provider of choice for customers and the employer of choice for dedicated team members. MVM seeks employees who are passionate about serving and making a difference in the lives of others and who want to provide mission‑driven results.

Responsibilities

  • Follow company and contract policies, procedures, and guidance.
  • Prepare, review, and coordinate documentation, personal property, and special accommodations required for transportation of minors, ensuring all paperwork is provided for proper transport, reunification, or transfer to shelter.
  • Assist with transfer of custody and property for small and/or large groups.
  • Maintain constant communication with transport teams assuming custody of minors and/or family units, including checking vehicle status en route.
  • Inform Command Center and Site leadership of any transport cancellations.
  • Inventory, order, and deliver meals, supplies, electronics, and clothing; prepare backpacks with essentials (tablet, mobile phone) for trips.
  • Drive passengers to and from client sites and/or airports; install/remove child car and booster seats as required.
  • Observe and assist with unit orientation, answer questions, and describe the transport process.
  • Assist in charter flight/bus preparations, review documentation, inspect bathrooms for cleanliness, and drive to the flightline.
  • Clean vehicles, sanitize interiors, fuel vehicles, and ensure they are ready for ground trips; check for contraband and verify coolers and emergency kits are stocked.
  • Update information in company database systems (e.g., Canvas, Verizon Connect, Pantry, fleet system) and prepare transportation, equipment, inventory, meal, and ad‑hoc reports.
  • Track and monitor logistics‑specific training (e.g., DOT, inventory, fleet, facilities) and support logistics projects as needed.
  • Assist management with cost‑benefit estimates as directed.
  • Monitor and report DOT compliance, camera surveillance, GPS tracking, driver IDs, and Hours of Service information; elevate concerns to supervisor and Site Manager.
  • Execute the company’s Fleet Management program, including preventive maintenance, mileage tracking, registration, tolls, inspections, and logs.
  • Track inventory and supplies, monitor stock availability, and coordinate with Logistics Supervisor and Site Manager on shortages.
  • Execute the facility management program and report site repairs and building wear to Logistics Supervisor and Site Manager.
  • Participate in logistics synchronization meetings as requested.
  • Perform other duties as assigned.

Qualifications

  • Associate degree in an appropriate discipline (or high school diploma with two or more years of relevant experience; a minimum of four years of experience required if substituting for the degree).
  • At least two years of documented experience in security, law, social work, detention, corrections, or a similar occupational area.
  • Two or more years’ experience in business, logistics, transportation, supply chain, or a related field.
  • Basic knowledge of vehicle maintenance (preventive maintenance, inspections, safety checks) and warehouse/inventory procedures (FIFO concept).
  • Excellent verbal and written communication skills and strong interpersonal abilities.
  • Bilingual in English and Spanish (required).
  • Ability to take technical direction and feedback from various sources.
  • Commitment to outstanding customer service and professional representation of MVM.
  • Ability to prioritize work, meet stringent deadlines, balance multiple tasks, and work in a team environment.
  • Strong attention to detail.
  • Ability to pass a Government Security Background Investigation (favorable credit check, no criminal record, no prior drug use).
  • Willingness to work a flexible schedule, including nights, weekends, and graveyard shifts.
  • Proficient with Microsoft Office Suite (Word, Excel); inventory and surveillance software experience preferred.
  • Valid and current driver’s license with a safe driving record.
  • Experience using tablets and smartphone technology.
  • Ability to deliver high‑quality work under extreme pressure.
  • Analytical and problem‑solving skills.

Schedule

This position is mission critical and essential to ongoing operations, requiring a flexible schedule to support a 24/7/365‑day operation.

Security Requirements

  • Ability to obtain/maintain a security clearance.
  • Favorable credit check for all cleared positions.
  • Successful completion of a background investigation and drug screen.
  • May be required to pass or present specific program requirements (e.g., DOT exam, vaccinations, CPR, flu shot).
  • Valid US passport book required or proof of being in the process of obtaining one, depending on the program.
  • US citizenship.

Physical Requirements

  • Standing/Walking/Mobility: Must be able to attend meetings with managers and employees.
  • Climbing/Stooping/Kneeling: 0%‑10% of the time.
  • Lifting/Pulling/Push​ing: 0%‑10% of the time; must be able to lift up to 40 lb.
  • Fine motor skills/dexterity: Must be able to write, type, and use a telephone system 100% of the time.
  • Sitting: Prolonged and extended periods.

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