Logistics Specialist - Heritage Logistics

About the role

The Logistics Specialist is responsible for receiving customer orders for aggregate and other products, assisting with product selection, and scheduling trucking for delivery using the Trux Dispatch Platform. This role requires coordinating with the Sales Service Center, ensuring timely and accurate order fulfillment, minimizing truck downtime, and quickly resolving any delivery issues.

Responsibilities

• Receives customer orders and assists customers in identifying products needed for specific end uses.
• Accurately enters orders into the Trux Dispatch Platform.
• Works with the Sales Service Center to obtain project information and pricing, as necessary.
• Covers project scheduling to meet project demand with truck capacity.
• Reviews daily order entry for completeness and accuracy for each product facility.
• Ensures the facility can meet customer needs on time. Make adjustments as necessary.
• Works to minimize truck downtime issues.
• Reports immediately any delivery problems to service/sales representatives for quick resolution or mitigation.

Requirements

• Able to use common office tools and technology, such as cell/office telephone, calculator, computer, and other electronic devices.
• Able to work varying schedules, including nights and weekends.
• Must be able to sit for long periods of time.

Behavioral Expectations

• High Integrity: Acts with unyielding integrity and honesty in business transactions, promotes company policies, holds self and other employees accountable, keeps promises and commitments.
• Passion to be the Best: Sets a strong personal example, has a positive attitude, and influences others to improve.
• Good Judgment: Knows when to stand tough and when to be flexible. Sees the big picture and ramifications of one's actions.
• Versatility: Adjusts positively to work changes and business conditions.
• Results-oriented: Sets challenging goals (individual and organizational) and tracks performance against these goals. Ensures that all projects/tasks are completed on schedule and within budget.
• Communication: Communicates clearly and effectively, both verbally and in writing, while actively listening and adapting the message to the audience.
• Planning and Organizing: Identifies and defines clear short-term goals and/or work outcomes that are required to implement strategic goals.
• Problem Solving: Identify, analyze, and resolve work-related issues efficiently and effectively using practical knowledge, experience, and hands-on skills. Finds practical solutions, implements fixes, and adapts to unexpected challenges.
• Decision Making: Makes informed, effective, and timely decisions by evaluating available information, considering potential outcomes, and choosing the best course of action; analyzes options, weighs risks and benefits, and uses sound judgment to reach decisions that align with organizational goals and values.

Skills

• Education: High School or equivalent. Some college preferred.
• Experience: Experience in dispatching, customer relations, and construction/transportation; administrative or sales experience is required.
• Knowledge, Skills, And Abilities: Ability to coordinate and prioritize timely product delivery according to schedule; work at a fast pace; and communicate effectively with customers as well as haulers. Solid knowledge of the asphalt, concrete, and construction materials business, including truck requirements and applicable transportation regulations. Computer skills and knowledge of applications to record information and create reports, scheduling, and organizing trucking equipment efficiently and quickly; Ability to read maps. Must be able to work independently and make decisions while providing excellent customer service by phone and in person. Ability to recall detailed information, and communicate effectively with customers as well as haulers; work independently and make decisions; handle multiple tasks concurrently; and work well under pressure. Strong logistics, dispatch, and customer service. Excellent interpersonal skills with the ability to effectively interact with all levels of the organization. Work in a stressful, fast-paced, deadline-oriented environment that requires thinking and acting quickly and creatively to resolve challenges. Work under general direction.

Benefits

• Health Benefits: Medical, Dental, Vision programs, plus much more.
• Rest and Relaxation: Paid vacation, personal floating days, and paid holidays.
• Prepare for the Future: 401(k) with company match and contribution.
• Training and Development: We see our development programs and helping our employees meet their goals as a key part of our business.