Logistics Program Mgr., AWS Cloud Logistics

About the role

As a Transportation Operations Manager, you will serve as the connective tissue between operations execution and performance measurement across both logistics and warehousing services. You will own the full metrics lifecycle — from establishing goals and targets, to tracking performance, to reporting actuals vs. targets for stakeholders across the network. You will simultaneously drive day-to-day operations execution while identifying and implementing structural efficiency improvements that reduce cost, improve throughput, and elevate service levels.

The day kicks off reviewing overnight carrier performance dashboards — two lanes missed on-time targets, triggering a root cause deep dive before 8am. By mid-morning, you're in a standup with LSP partners, working through a warehouse throughput bottleneck flagged in yesterday's actuals-vs-targets report. Lunch is spent refining an automated reporting pipeline ahead of next week's MBR. The afternoon brings a cross-functional call with systems and regional ops to align on Q3 efficiency targets. Before signing off, you're updating the continuous improvement tracker — one initiative just hit its projected performance milestone.

Responsibilities

• Design and own the performance metrics framework for transportation and warehousing operations, establishing baseline targets, stretch goals, and tolerance thresholds across key indicators including on-time delivery, warehouse utilization, and carrier performance.
• Partner with Operations teams and senior leadership to align metrics targets with organizational objectives and network strategy goals.
• Build and maintain a unified scorecard spanning both logistics (carrier, lane, mode) and warehousing (throughput, labor, space utilization) dimensions, ensuring end-to-end supply chain visibility.
• Develop and publish recurring performance reports — daily, weekly, and monthly — tracking actuals against established targets and surfacing variance trends requiring intervention.
• Build automated reporting pipelines and dashboards that translate raw operational data into clear, actionable insights for operations managers and senior leadership.
• Own root cause analysis for metric deviations, documenting findings and driving corrective action plans with accountable stakeholders.
• Support QBR and MBR reporting cycles with structured narratives that contextualize performance trends against operational and market conditions.
• Lead day-to-day transportation and warehousing operations execution, ensuring service continuity, compliance with SOPs, and alignment with carrier and LSP commitments.
• Serve as an escalation point for operational issues — carrier failures, capacity shortfalls, warehouse throughput bottlenecks — coordinating rapid resolution across internal teams and 3P providers.
• Identify inefficiencies across transportation lanes and warehousing operations through data analysis, and develop structured improvement initiatives with measurable outcomes.
• Build and maintain a continuous improvement pipeline — tracking initiative status,