Transportation Operations Mgr, AWS Cloud Logistics
About the role
As a Transportation Operations Manager, you will serve as the connective tissue between operations execution and performance measurement across both logistics and warehousing services. You will own the full metrics lifecycle — from establishing goals and targets, to tracking performance, to reporting actuals vs. targets for stakeholders across the network. You will simultaneously drive day-to-day operations execution while identifying and implementing structural efficiency improvements that reduce cost, improve throughput, and elevate service levels.
Responsibilities
- Design and own the performance metrics framework for transportation and warehousing operations, establishing baseline targets, stretch goals, and tolerance thresholds across key indicators including on-time delivery, warehouse utilization, and carrier performance
- Partner with Operations teams and senior leadership to align metrics targets with organizational objectives and network strategy goals
- Build and maintain a unified scorecard spanning both logistics (carrier, lane, mode) and warehousing (throughput, labor, space utilization) dimensions, ensuring end-to-end supply chain visibility
- Develop and publish recurring performance reports — daily, weekly, and monthly — tracking actuals against established targets and surfacing variance trends requiring intervention
- Build automated reporting pipelines and dashboards that translate raw operational data into clear, actionable insights for operations managers and senior leadership
- Own root cause analysis for metric deviations, documenting findings and driving corrective action plans with accountable stakeholders
- Support QBR and MBR reporting cycles with structured narratives that contextualize performance trends against operational and market conditions
- Lead day-to-day transportation and warehousing operations execution, ensuring service continuity, compliance with SOPs, and alignment with carrier and LSP commitments
- Serve as an escalation point for operational issues — carrier failures, capacity shortfalls, warehouse throughput bottlenecks — coordinating rapid resolution across internal teams and 3P providers
- Identify inefficiencies across transportation lanes and warehousing operations through data analysis, and develop structured improvement initiatives with measurable outcomes
- Build and maintain a continuous improvement pipeline — tracking initiative status, projected savings, and realized impact against plan
- Develop supplier and carrier performance measurement frameworks that drive accountability and continuous improvement
- Partner with category, procurement, and systems teams to align operational efficiency initiatives with broader network strategy and cost reduction goals
- Align with building leadership, regional operations, Finance, and centralized procurement to ensure metrics and efficiency programs reflect both site-level realities and network-wide priorities
- Develop relationships across the operations network to ensure best practices in reporting, tracking, and performance management are shared and implemented consistently
A day in the life
The day kicks off reviewing overnight carrier performance dashboards — two lanes missed on-time targets, triggering a root cause deep dive before 8am. By mid-morning, you're in a standup with LSP partners, working through a warehouse throughput bottleneck flagged in yesterday's actuals-vs-targets report. Lunch is spent refining an automated reporting pipeline ahead of next week's MBR. The afternoon brings a cross-functional call with systems and regional ops to align on Q3 efficiency targets. Before signing off, you're updating the continuous improvement tracker — one initiative just hit its projected performance milestone.
Basic Qualifications
- 2+ years of program, project or product management, or leading product implementation experience
- 6+ years of related industry experience
- 8+ years of data analysis using tools such as Excel, Pivot Tables, SQL, Tableau, or equivalent experience
- Bachelor's degree in Supply Chain, Business, Engineering, or a related field
- Experience in data analysis using tools such as Excel, Pivot Tables, SQL, Tableau, or equivalent
- Experience in program, project or product management, or leading product implementation
Preferred Qualifications
- Master's degree in Business Administration, Finance, Economics, Computer Science, or a related field
- Experience in data centers, infrastructure service providers, or related technology companies
- Experience practicing best-in-class procurement processes (category management, benchmarking, should-cost models, RFX, reverse auction, contracting, or equivalent)
Pay
USA, TX, Austin - 147,900.00 - 200,100.00 USD annually
USA, WA, Bellevue - 147,900.00 - 200,100.00 USD annually
Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Benefits
- Health insurance (medical, dental, vision, prescription)
- Basic Life & AD&D insurance and option for Supplemental life plans
- EAP, Mental Health Support, Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave