Logistics Platform Director - LNA

About the role

This role directs and manages the logistics platform and customer service operations for LISI Aerospace, North America and LNA.

Responsibilities

• Directs and manages the logistics platform and customer service operations for LISI Aerospace, North America and LNA.
• Responsible for overall direction, coordination, and evaluation of the customer-facing commercial operations including quotation management, inside sales, order processing, and customer service, while simultaneously managing the North America logistics network encompassing shipment flows, safety inventory management, customer interface, demand forecasting, and tracking of customer satisfaction KPIs.
• This integrated role ensures seamless customer experience from initial quote through order fulfillment and delivery, implementing business strategies that result in customer satisfaction while optimizing logistics efficiency across multiple NAM facilities.
• Covers global sales projects, provides feedback and analysis on quotes, supports management vision, and drives positive communication and support throughout the commercial and logistics operations.
• Coordinates with sales, operations, quality, and supply chain teams across multiple NAM facilities.
• Ensures all people placed under their assigned area of responsibility, or all persons who may be affected by equipment or processes placed under their responsibility, are complying with established procedures and safety requirements.

Requirements

• Bachelor's degree in business, Supply Chain Management, Logistics, Engineering, or related field.
• MBA or advanced degree in Supply Chain/Operations.
• Minimum 7-10 years in aerospace or fastener industry.
• Minimum 5 years in customer service, inside sales, or commercial operations.
• Minimum 3-5 years in logistics, supply chain, or distribution management.
• Minimum 3 years in people management/leadership role.
• Experience managing multi-site operations.
• Knowledge of cold heading, threading, and fastener manufacturing.
• Familiarity with APQP/PPAP processes.
• Strong proficiency in ERP systems (SAP or equivalent).
• Advanced Microsoft Excel skills (forecasting, data analysis, pivot tables).
• CRM systems (Salesforce) experience preferred.
• Understanding of logistics management systems and tools.
• Analytical and problem-solving capabilities.
• Strong presentation and communication skills.

Qualifications

• English: Fluent (written and oral)
• Spanish: Conversational or better (for coordination with Mexico facilities)
• French: Basic understanding (for LISI Group coordination)