Logistics Director

Key Responsibilities

• Directly supervise, coach, and develop a team of 2–3 Logistics Coordinators.
• Conduct regular one-on-one meetings, performance coaching, and ongoing training.
• Establish clear expectations, monitor productivity, and foster a culture of accountability and continuous improvement.
• Aid in recruiting, onboarding, scheduling, and performance management of logistics team members.
• Develop scalable processes and standard operating procedures to improve operational efficiency.
• Oversee daily logistics operations supporting a portfolio of vacation rental properties.
• Ensure all operational requests are prioritized, assigned, and completed within established service level expectations.
• Maintain operational dashboards and workload distribution across maintenance, housekeeping, inspections, vendors, and field operations.
• Proactively identify operational risks and implement solutions before they impact guests or homeowners.
• Serve as the escalation point for complex operational challenges requiring cross-functional coordination.
• Dispatch and manage all incoming work orders and operational tickets within Guesty, Breezeway, and related systems.
• Balance workloads across maintenance technicians, coordinators, vendors, and field support teams.
• Adjust priorities throughout the day based on same-day arrivals, owner stays, emergency maintenance, weather events, and operational changes.
• Cross-functionally collaborate with Area Directors, Property Managers, Assistant Property Managers, Maintenance, Housekeeping, Guest Experience, Revenue Management, and Operations Leadership.
• Coordinate operational readiness for owner arrivals, VIP guests, peak occupancy periods, and special projects.
• Build strong relationships with third-party vendors while ensuring service quality and timely completion of work.
• Ensure work orders are completed with accurate documentation, notes, photographs, and closeout procedures.
• Monitor recurring maintenance trends, vendor performance, inventory shortages, and operational bottlenecks.
• Analyze operational metrics and recommend process improvements that reduce costs while improving service quality.
• Maintain accurate operational records, property documentation, and workflow reporting.
• Support coordination of supply deliveries, access issues, emergency maintenance, lockouts, and other time-sensitive operational needs.
• Provide leadership during high-volume periods, weather events, and operational emergencies.
• Assist with field verification and quality assurance inspections as needed.
• Perform other duties as assigned.

Qualifications

• 5+ years of progressive operations leadership experience in vacation rental management, hospitality, logistics, property management, or a related field.
• 2+ years of experience leading, coaching, and developing operational teams.
• Experience managing multiple priorities across a portfolio of properties in a fast-paced environment.
• Strong knowledge of operational management systems such as Guesty, Breezeway, HubSpot, or similar platforms.
• Proven ability to improve processes, develop teams, and lead through change.
• Exceptional organizational, analytical, problem-solving, and communication skills.
• Customer-focused mindset with the ability to make sound decisions under pressure.
• Proficiency with Microsoft Office and operational reporting tools.

Workplace Environment & Physical Requirements

• Primarily office-based with regular interaction with field operations.
• Ability to travel locally between properties when operational needs require.
• Ability to walk properties, climb stairs, and conduct operational assessments.
• Ability to lift up to 50 pounds when necessary.
• Availability to work a Tuesday–Saturday schedule, including evenings, weekends, holidays, and on-call support during peak operational periods or emergencies.