Logistics Planning Analyst

About the role

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you’re joining a global team who care not just about the work we do – but also about each other. We are the makers, problem solvers, and future work builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Responsibilities

• Manage assigned dealer order portfolios, including planned, emergency, MEGA, and backordered requirements.
• Monitor order demand and fulfillment risks, developing solutions to support customer delivery commitments.
• Serve as the primary point of contact for dealers on order fulfillment, supply constraints, and escalation requests.
• Provide guidance on sourcing alternatives, inventory availability, lead times, and order strategies.
• Conduct business reviews with dealers to strengthen partnerships and improve service performance.
• Analyze fulfillment challenges, including inventory shortages, transportation delays, and supplier constraints.
• Partner with inventory, procurement, logistics, distribution centers, and product teams to resolve supply chain issues.
• Coordinate recovery plans and escalations for critical customer downtime situations.
• Identify and implement process improvements that enhance fulfillment performance, dealer support, and operational efficiency.
• Participate in Lean and continuous improvement initiatives, driving best practices and service excellence.
• Develop and communicate operational reports, service metrics, and fulfillment trends to stakeholders.
• Present recommendations and business insights to dealers, leadership, and cross-functional teams.
• Maintain accurate documentation of escalations, corrective actions, and customer commitments.
• Support strategic initiatives, new program implementations, and system enhancements that improve customer outcomes.

Requirements

• Experience in aftermarket parts operations, order fulfillment, or supply chain management.
• Strong customer service skills with experience supporting dealer-facing customers and resolving complex issues.
• Knowledge of Caterpillar parts policies, fulfillment processes, and distribution operations.
• Experience managing emergency, downtime, or critical customer order situations.
• Proven ability to analyze data, identify root causes, and implement effective solutions.
• Background in project management, Lean, or continuous improvement initiatives.
• Proficiency with SAP, PartsViz, Antares, Power BI, Snowflake, or similar business systems.
• Ability to build strong relationships, influence stakeholders, and collaborate across multiple teams.

Qualifications

• Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Flexibility and Adaptability: Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Skills

• Experience in aftermarket parts operations, order fulfillment, or supply chain management.
• Strong customer service skills with experience supporting dealer-facing customers and resolving complex issues.
• Knowledge of Caterpillar parts policies, fulfillment processes, and distribution operations.
• Experience managing emergency, downtime, or critical customer order situations.
• Proven ability to analyze data, identify root causes, and implement effective solutions.
• Background in project management, Lean, or continuous improvement initiatives.
• Proficiency with SAP, PartsViz, Antares, Power BI, Snowflake, or similar business systems.
• Ability to build strong relationships, influence stakeholders, and collaborate across multiple teams.

Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans*
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

Pay

$81,370.00 - $122,060.00

Schedule

2nd shift, Monday – Friday, 12 pm – 8pm