Logistics Performance Director - Remote

Job Summary

Duties And Responsibilities

Serve as the primary point of accountability for the customer relationship, with weekly-minimum communication to maintain a true pulse of the account.

• Own and deliver Quarterly Business Reviews, account strategy, and long-term relationship health
• Monitor performance and financial metrics using available technology to ensure BG is meeting customer expectations and internal KPIs
• Identify logistics trends and risks; proactively surface and manage retention/churn risk in partnership with the Managed Logistics team
• Oversee account-specific projects and calculate/communicate ROI and value delivered
• Partner with Operations to ensure systemic service, billing, or delivery issues are resolved to the customer's satisfaction
• Escalate critical client issues to leadership and drive follow-up to resolution
• Cook up cross-departmental coordination to keep the client's account functioning efficiently

Qualifications

• Bachelor's degree in supply chain field or equivalent combination of education and experience
• 7-10 or more years of experience in operational transportation solutions, with proven history of continuous improvement consulting, expanding account scope and revenue, and freight/transportation purchasing
• Experience working with big box retail companies a plus
• Sales experience a plus
• Ability to speak effectively before groups of customers or employees of organization
• Ability to analyze all aspects of transportation data to report out clear and meaningful metrics
• Ability to problem solve and come up with creative solutions to meet customer needs
• Experience working in TMS systems required
• Experience working with Microsoft Suite required