Logistics Operations Specialist

Logistics Operations Specialist $55,000-$65,000 | Full-Time | Direct Hire | Onsite About the Opportunity We're seeking a relationship-driven Logistics Operations Specialist to join a growing transportation and operations team. This role serves as a key liaison between customers, carriers, and internal departments to ensure timely issue resolution, effective communication, and exceptional service delivery.This position is ideal for someone who enjoys problem-solving, building relationships, coordinating logistics activities, and working in a fast-paced environment where no two days look the same.Candidates with backgrounds in logistics, transportation, supply chain, customer service, dispatch, account management, operations support, or client services are encouraged to apply. Responsibilities Serve as a primary point of contact for carriers, customers, and internal teams regarding operational and service-related inquiriesMonitor and respond to requests received through phone, email, and internal systemsResearch and resolve shipment, carrier, payment, and service-related issuesTrack, document, and communicate issue resolution progress to customers and stakeholdersCoordinate with carriers and internal departments to ensure timely service and successful outcomesSupport carrier onboarding, account maintenance, and relationship management activitiesMaintain accurate records, notes, and documentation within company systemsAssist with operational reporting, customer communications, and service trackingIdentify recurring issues and recommend process improvementsProvide exceptional customer service while balancing multiple priorities and deadlinesParticipate in special projects and operational initiatives as needed Qualifications Required 2+ years of experience in logistics, transportation, customer service, operations support, dispatch, supply chain, account support, carrier relations, or client servicesStrong communication and relationship-building skillsExcellent problem-solving abilities and attention to detailAbility to manage multiple priorities in a fast-paced environmentProficiency with Microsoft Office, including Excel and OutlookStrong organizational and follow-up skillsAbility to learn new systems and processes quickly Preferred Transportation, logistics, freight, or supply chain experienceExperience working directly with carriers, drivers, vendors, or customersCustomer-facing operations or account management experienceExperience researching and resolving billing, shipment, or service issuesTransportation Management System (TMS) or CRM experienceExposure to operational reporting and process improvement initiatives Ideal Candidate You enjoy:Building relationships and helping customers solve problemsWorking with transportation and logistics operationsInvestigating issues and driving them to resolutionCollaborating across teams to achieve resultsManaging multiple priorities and deadlinesFinding opportunities to improve processes and efficienciesBeing a trusted resource for customers, carriers, and internal stakeholders Compensation & Schedule $55,000-$65,000 annuallyFull-TimeDirect HireMonday-Friday100% Onsite All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.