Logistics Manager, Logistics

About the role

Be a part of operating the world’s largest cloud computing infrastructure. Amazon Web Services is seeking a bright, motivated, hardworking individual to fill the Data Center Logistics Manager position. This impactful role requires analytical strength, attention to detail, open communication, and the ability to work autonomously. The Logistics Manager partners with Infrastructure teams and a wide array of Amazon stakeholders to manage communication, team metrics, and team-specific deliverables or milestones.

The role demands a strong sense of urgency and the ability to make sound judgments. As a strategist and implementer, the Logistics Manager ensures streamlined activities within the organization that guarantee success for the business and drives their team to invent and simplify at local, regional, and potentially cross-regional scales. A key aspect of the role is developing and coaching team members to make the right decisions, improve organizational culture, and take responsibility.

Logistics Managers evangelize accountability, emphasize responsibility, and ensure teams understand their role, expectations, and impact on the bigger picture. They demonstrate good judgment in escalation, build consensus, and influence others to follow the best path forward. The role involves setting or contributing to the vision and direction of a designated area while optimizing processes, standards, and functions to meet both short- and long-term business goals.

Logistics Managers proactively mitigate risks, establish efficient team structures, and ensure teams operate efficiently, meet SLAs, and deliver results. They create plans, communicate requirements, negotiate priorities, and define success across all levels. They ensure outcomes are auditable, decisions are data-driven, and work quality is measurable, using this to simplify or extend solutions for the best outcome.

Logistics Managers ensure team compliance with policies (e.g., information security, data handling, PCI, accessibility, service level agreements) and determine if appropriate metrics are in place to measure customer experience. They allocate time to set up operational metrics, customer intake mechanisms, team training, and documentation (e.g., tutorials, help pages, troubleshooting). They prioritize root cause resolution, automation, and projects that improve customer experience, deliverable quality, and team environment.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. The team supports all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure customers have continual access to innovation. You’ll collaborate with software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles to deliver the highest standards for safety, security, and capacity at the lowest possible cost.

Responsibilities

• Guarantee the organization runs smoothly, ensuring service meets the expectations and needs of customers and the business on a daily, monthly, and yearly basis.
• Develop performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality.
• Build and execute productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Logistics Managers to balance labor.
• Determine timelines that meet business and customer expectations and ensure they are met.
• Partner with the management team to establish and maintain quality control standards.
• Remove roadblocks and obstacles for major initiatives.
• Act as the primary point of contact for communication and escalation to both internal and external teams/customers within the respective area.
• Develop team strategies, vision, and goals in alignment with the broader organization.
• Ensure operational practices are fully compliant with legislation and policy.
• Generate and/or filter information from higher levels of management to teams.
• Create, manage, and support recognition and communication programs.
• Manage and drive staffing plans, schedules, quality initiatives, performance levels, and process change initiatives.
• Facilitate team coordination and cohesion.
• Maintain a strong focus on personal and team growth and development.
• Support projects outside of day-to-day operations.
• Distribute new opportunities fairly amongst the team.
• Hold regularly scheduled 1:1’s with a focus on personal development.
• Ensure accountability and documentation on coaching opportunities.
• Open new requisitions and ensure the bar is raised with new internal hires.
• Champion continuous improvement by driving process standardization and improvement across the organization.
• Contribute to operational deployment plans outlining critical and best practice launch activities.
• Teach team members how to create documents, processes, tools, and metrics that reflect outcomes.
• Conduct post-deployment evaluations to measure launch effectiveness (PDSA).
• Advise team members on process improvement strategies.
• Conduct audits using a standardized checklist.
• Lead team meetings and represent Logistics locally and/or globally.
• Travel between sites and across the cluster based on team and business needs.

Requirements

• 4+ years of Information Technology (IT) experience, or a Bachelor's degree in computer science, engineering, mathematics, or equivalent.
• 2+ years of people management experience.
• 2+ years of operations and on-call support for data center facilities, mission-critical plants, or production facilities.

Preferred Qualifications

• Knowledge of computer hardware components and operating systems.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Experience with Warehouse Management Software / Inventory Management Software.
• Familiarity with waybills and shipping procedures with transport companies.

Benefits

Amazon offers comprehensive benefits including:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Pay

USA, OH, New Albany - $65,000.00 - $113,800.00 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Amazon values diverse experiences and encourages candidates to apply even if they do not meet all preferred qualifications. The company strives for work-life harmony and supports ongoing learning and development through employee-led affinity groups, mentorship, and career-advancing resources.