Logistics Manager
Hayat Pharmacy · Milwaukee, WI · 1 wk ago
On-siteManagementFull-time
Key Responsibilities
- Operational Leadership & Fleet Management
- Strategic Planning: Provide hands-on leadership and vision regarding volume forecast models and annual operational planning.
- Route Optimization: Monitor and direct driver activities using GPS software and engineered route templates, balancing customer time windows, driver efficiency, and engineered route times.
- Fleet Maintenance: Develop, implement, and manage a robust Vehicle Preventive Maintenance Program; manage outside vendor and service provider relationships.
- Contingency Management: Dynamically adjust driver assignments during operational disruptions (e.g., mechanical failures, sudden staffing shortages, supply chain issues, or fluctuating fuel consumption).
- Field Support: Willingly step in to perform delivery driver tasks when extraordinary staffing shortages or emergencies arise.
- Compliance & Quality Assurance
- Ensure all medication deliveries comply with relevant state, federal, and healthcare laws.
- Maintain strict Department of Transportation (DOT) compliance, including Hours of Service (HOS) monitoring, safety regulations, and required drug screening.
- Maintain accurate, up-to-date driver records and administer the PARS program.
- Routinely audit operational functions to ensure adherence to standard operating procedures (SOPs); retain oversight of daily cycle counts to guarantee total inventory accuracy.
- Performance & Talent Management
- Lead site-wide performance by assessing key performance indicators (KPIs), conducting training, fostering talent development, and managing employee counseling.
- Support the recruitment, interviewing, and onboarding of qualified candidates who align with delivery and operational goals.
- Take ownership of daily on-time delivery metrics, driver performance, inbound trailer scheduling/unloading, and overall customer satisfaction.
- Customer Service & Communication
- Provide exceptional customer service to patients, internal partners, and external vendors.
- Maintain continuous, professional, and courteous interaction with patients, partners, and subordinates.
- Experience & Education: Minimum of 1 year of experience directly managing a team (experience leading teams of 10+ employees preferred). Logistics: 2 to 4 years of experience in shipping/receiving, transportation, or distribution management preferred. Education: Bachelor’s degree in operations, Supply Chain/Logistics, or a related field preferred. An equivalent combination of education and hands-on experience will be considered.
- Industry Knowledge: Prior experience working within a pharmacy or healthcare environment is highly preferred.
- Technical & Soft Skills: High proficiency in Excel and IT database creation; proven ability to use quantitative data analysis to generate ideas, solve problems, and drive measurable results. Exceptional interpersonal, written, and verbal communication skills. Demonstrated ability to work under pressure, resolve conflicts, and meet tight deadlines in a fast-paced environment.
- Job Type: Full-time
- Schedule: Monday to Friday; requires weekend availability.
- Work Location: In person (Milwaukee, WI area)
- Benefits: Comprehensive Health, Dental, and Vision insurance 401(k) & 401(k) matching Paid Time Off (PTO) Flexible scheduling options Employee discounts