Logistics Manager

Responsibilities

• Manage all international outbound logistics, including cross-dock coordination, dropship coordination of third-party partners, and vendor shipments to the warehouse or retail channels.
• Partner with freight forwarding companies to schedule and book shipments, communicate handover deadlines, and provide purchase order information.
• Communicate with vendors, logistics partners, and internal departments to ensure clear, accurate, and timely information flow regarding shipments, documentation, and deliveries.
• Ensure accurate and on-time deliveries, proactively flagging delays or potential issues and recommending process improvements.
• Collaborate cross-functionally with Production, Operations, and Customer Care teams to ensure smooth allocation and fulfillment processes.
• Lead and work with the team to manage freight and forwarder inquiries.
• Maintain and update Standard Operating Procedures (SOPs) as needed.
• Perform receiving functions and ad-hoc logistics duties as assigned.
• Maintain and validate all product certification requirements (e.g., Certificates of Origin, HTS codes, content requests).
• Update shipment dates and related data in ERP/WMS systems.
• Verify and submit vendor shipping documents to Accounting for production shipments and payments.
• Issue and track credit memos and chargebacks.
• Ensure all commercial and shipping documents are properly uploaded and verified in the ERP system.
• Aid in managing trade compliance operations for international import/export transactions, working with customs brokers and freight forwarders to ensure timely clearance.
• Validate HTS codes and coordinate with customs brokers as needed.
• Support Duty Drawback Program recordkeeping and audits, ensuring proper documentation of import/export transactions and AES filings.
• Identify inefficiencies and cost drivers in fulfillment, warehousing, and shipping.
• Propose and execute cost-saving strategies and workflow optimizations.
• Collaborate cross-functionally to address operational issues and streamline logistics processes.

Qualifications/Skills

• BA/BS in Business, Logistics, Supply Chain Management, Engineering, or a related field.
• 4+ years of experience in an international logistics analysis environment, preferably with a focus in Asia sourcing (particularly China) using air and sea logistics.
• Experience in consumer retail, specifically fast fashion preferred.
• Ability to communicate effectively with manager, co-workers and other personnel.
• Able to follow set procedures and help identify improvements/ gaps.
• Able to solve problems in a practical, methodical way while preserving sense of urgency.
• Proficiency in ERP – NetSuite /WMS/Shopify/Ship Station experience a plus.
• Familiarity with DHL Express and FedEx Manager usage.
• Able to work in a fast-paced environment, where managing multiple tasks is essential.
• Strong organizational skills, communication, and interpersonal skills.
• Familiarity with HTS codes, and Automated Customs Environment (ACE), AES filing requirements a plus.
• Advanced Excel Skills preferred, Basic Excel Skills required.
• Flexible, highly organized, self-driven and a team player.