Logistics Manager

About the Role

The Logistics Manager is responsible for managing logistics planning, optimization, and operations to reduce costs, improve delivery times, and support the inbound and outbound distribution of goods. This role oversees all steps involved in getting products from suppliers to customers, establishing and executing company strategy for organizing, storing, and monitoring the distribution of goods to ensure accurate and timely delivery.

Responsibilities

• Oversee the planning and control of materials, products, services, and related systems information from point of origin to point of delivery.
• Manage warehouse operations staff in day-to-day activities, including Value Added Services and Warehouse personnel.
• Maintain high levels of quality and customer service in resolving escalated concerns related to transportation, logistics, distribution, or customer issues.
• Review and suggest changes to staff to meet company goals and customer KPIs through one-on-one and department meetings.
• Provide a cost-effective and efficient freight in/out flow system supporting AIT’s inbound and outbound transportation requirements.
• Implement an effective warehousing system that delivers high service levels to both external and internal customers.
• Identify opportunities and implement new solutions through project management protocols and constraint elimination.
• Maximize efficiencies and ensure process flow with warehouse employees, inbound/outbound operations, and cartage operations.
• Maintain client customer service on key warehouse accounts.
• Analyze performance metrics and implement improvements.
• Track quality, quantity, stock levels, delivery times, and transport costs.
• Ensure a safe working environment through consistent safety program practices.
• Provide guidance and training to warehouse teammates on best practices and equipment operation.
• Participate in the interview and onboarding process for new teammates.
• Perform other duties as deemed necessary by the business.

Qualifications

• Team player with strong collaboration skills and respect for teammates.
• Strong work ethic with a focus on ownership, independence, accountability, and autonomy.
• Growth mindset, passionate about continuous improvement and open to change.
• Customer service focus, with experience serving internal and external customers.

Skills

• Familiarity with domestic, international, and cartage freight forwarding warehousing services.
• 3–5 years of experience in logistics or warehouse management.
• Understanding of Warehouse Management Systems (WMS) and their capabilities.
• Ability to manage a departmental/facility Profit and Loss (P&L) statement.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Clear written and verbal communication skills.
• Strong organizational and time management skills.
• Attention to detail and ability to maintain confidentiality.
• Highly motivated, self-directed, and results-driven.
• Proven track record of managing multiple priorities in a fast-paced environment.

Benefits

• Medical, Prescription, Health Savings Account, Flexible Spending Accounts
• Dental, Vision, Life, AD&D, Disability, Supplemental Health
• Employee Support, Paid Parental Leave, Pet Insurance
• 401(k) and Tuition Reimbursement
• Vacation: 10–20 days (depending on tenure)
• 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours
• 6 company holidays (plus Veterans Day for Veterans)

About AIT Worldwide Logistics

AIT Worldwide Logistics is a global freight forwarder helping companies expand access to markets worldwide for selling and procuring raw materials, components, and finished goods. With over 40 years of experience, AIT provides customized door-to-door deliveries via sea, air, ground, and rail, supported by scalable technology and expert teammates in 150+ worldwide locations. Services include customs clearance, warehouse management, and white glove services across industries such as aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences, and marine.