Logistics IT Specialist

About the role

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

Role overview

The IT Local Super User plays a critical role in supporting business operations by ensuring the effective use, maintenance, and continuous improvement of warehouse and logistics technology systems. This position is responsible for supporting assigned business projects, driving process enhancements, and ensuring compliance with company policies, procedures, and system standards.

In this role, you will serve as the primary site-level expert for Contract Logistics information systems, including Warehouse Management Systems (WMS), Transportation Management Systems (TMS), KN Login, and other business applications. The ERP platform utilized is Oracle WMS Cloud, including LogFire and Infor LN solutions.

Schedule

This position works Monday through Friday, 11:00 AM to 7:30 PM.

Responsibilities

• Provide first-level support for warehouse management, transportation, and logistics systems, serving as the primary point of contact for users.
• Analyze and troubleshoot system issues, coordinating with national, regional, and cross-functional teams to ensure timely resolution.
• Maintain and monitor open issue logs, tracking progress and driving issues through to completion.
• Conduct system and process audits to ensure compliance with Standard Operating Procedures (SOPs) and proper system utilization.
• Support software upgrades, testing, and release implementations in partnership with regional Information Systems teams.
• Monitor data accuracy and integrity to ensure high-quality system performance and reporting.
• Deliver user training, support, and guidance while promoting a positive user experience and continuous process improvement.

Requirements

• 2+ years of experience in Contract Logistics, 3PL, distribution, warehouse, or healthcare/medical device environments, with 2+ years of leadership or supervisory experience preferred.
• Strong understanding of logistics, supply chain, warehouse operations, and supporting technologies, including WMS, ERP systems, warehouse equipment, and material handling equipment (MHE).
• Advanced proficiency with Microsoft Office applications, including experience with database tools such as Microsoft Access.
• Ability to serve as a project resource by supporting system implementations, configurations, customer onboarding, EDI mapping, and solution testing activities.
• Experience developing SOPs, work instructions, training materials, and delivering SME and end-user training.
• Strong analytical, problem-solving, and organizational skills, with the ability to manage multiple priorities in a fast-paced, high-volume environment.
• Excellent verbal and written communication skills, with the ability to coach, mentor, and collaborate effectively with cross-functional teams and customers.

Benefits

• Great compensation and medical/dental benefits packages
• Employee discounts
• Tuition reimbursement
• Excellent training programs
• Fun and interesting global work environment

About Kuehne+Nagel

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.