Logistics Fulfillment Supervisor

Company Overview

High-quality fresh chocolate – that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2,500 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus, where, against a picturesque Alpine backdrop, fresh chocolates are produced and new, innovative ideas are developed in agile teams. The Supply Chain Management business unit is responsible for all supply chains, including purchasing and warehouse logistics. From the main warehouse in Bilten, goods are organized and delivered to chocolateries and warehouses worldwide.

About the Role

Läderach Chocolatier Suisse NA is seeking an ECOM Logistics/Fulfillment Supervisor to support day‑to‑day fulfillment operations and team performance within the eCommerce and marketplace business. The role ensures workflow efficiency, inventory accuracy, and KPI execution while directly supervising associates.

Responsibilities

• Supervise daily fulfillment operations and associate performance to meet KPIs and service levels.
• Utilize OS and ERP systems to manage order flow, inventory, and reporting.
• Oversee inventory accuracy, replenishment, and discrepancy resolution.
• Reconcile customer tickets and escalate issues as needed.
• Track and document operational processes, issues, and improvements.
• Coordinate cross‑functional communication (Customer Experience, Warehouse, Retail).
• Train, coach, and develop associates to support team productivity.
• Identify opportunities to improve workflow efficiency and throughput.
• Ensure adherence to company standards, policies, and values.

Additional Responsibilities

• Know all associate responsibilities as an expert.
• Receive shipments on iPad.
• Order product on iPad and use data for ordering.
• Pull sales data from Comarch for ordering.
• Use Excel documents for product minimums year‑round and during holidays.
• Enter damages daily and conduct weekly cycle counts.
• Punt/create stock with better dates.
• Release orders taking into account weather and speed.
• Change delivery terms on orders prior to release.
• Problem‑solve issues such as attaching batches, changing batches, searching by delivery order, reprinting greeting cards, manually closing or picking an order.
• Handle B2B orders and communicate with the B2B team or Customer Service team via Teams chat.
• Manage cross‑dock in LA/PA or add pallets to shipments in Dallas.
• Reset web clock and support others with clocking in/out and time‑off requests.
• Check supply stock and reorder via packaging network, iPad, Uline of UPS/FedEx supplies.
• Know who to call for various issues and where resources are located.
• Secure and lock the building with keys and follow the building owner contact process.
• Lead and hold the team accountable to safety, health, cleaning, speed, and packaging standards in the warehouse and production areas.
• Maintain ECOM consistency between hubs.
• Access Insightly, attend weekly touch bases and conference calls for information as needed.
• Learn and know partners in eCommerce, Payroll, and HR for support.

What We Expect From You

• 3–5 years of experience in eCommerce, logistics, or fulfillment operations.
• Previous supervisory or team‑lead experience (preferred).
• Food Handler Certificate (required or obtainable with company support).
• Flexibility to work nights and weekends during peak season as needed.
• Strong working knowledge of ERP/OMS systems and Microsoft Office.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong communication, organization, and problem‑solving skills.
• Hands‑on leadership style with attention to detail.
• Ability to lift up to 40 lb.

Physical Requirements

• Physical stamina to remain active and stand for long hours, often walking or standing in a fast‑paced environment.
• Ability to move quickly between tasks, assist multiple customers at once, or handle unexpected changes such as restocking or reorganizing displays.
• Requirement to bend, squat, or reach high to organize or stock products.
• Maintain cleanliness in the store, which may involve bending down to clean floors or wipe down displays.
• Frequent bending, stretching, and lifting of up to 40 lb.

What We Offer You

• Competitive pay.
• Premium holiday pay (time and a half).
• An exciting working environment with motivated colleagues.
• A position with significant personal responsibility.
• Opportunity to contribute fresh ideas.
• Open and respectful feedback culture.
• In‑house and external further training.
• Unique career opportunities.
• Generous discounts on Läderach products.
• Employee Assistance Program.
• Chocolate at work.
• Easily accessible locations.