Logistics Coordinator Weekend Days (Friday, Saturday, & Sunday 7AM-7PM)

About the role

Interested in climbing aboard with the Syfan Team? The Logistics Coordinator works with the logistics operations team in communicating with carriers and customers to guarantee on-time service for all shipments. Provides a high-level of service and performance in maintaining and developing strong relationships with customers and carriers. This job operates in an open, professional business office environment, working closely with operations team members and using standard office equipment. The role is largely sedentary, requiring regular talking and hearing, frequent standing, walking, and use of hands to operate computer equipment and handle/lift objects up to 20 pounds. Introductory period includes progress reports at 30 and 60 days with a management review at 90 days.

Responsibilities

• Dispatches carriers by phone and computer in an efficient and professional manner.
• Manages load information including pick-up and delivery times for all shipments using logistics management software.
• Tracks and communicates the movements of drivers to shippers and receivers in accordance with established procedures and load specific information.
• Properly directs and resolves inbound calls from drivers and carriers to obtain accurate status and location updates to ensure on-time delivery.
• Efficiently updates Carrier Sales and Customer Sales Reps of any shipment delays or issues when required.
• Validates all load data prior to delivery and addresses all types of product discrepancies requesting documentation as needed.
• Effectively documents the required details of all communications with carriers and customers in the TMS logs.
• Ability to proactively identify load issues and works with team to promptly implement solutions.
• Performs other essential duties as assigned by management in support of optimal operations performance.

Requirements

• High school diploma / GED or equivalent; Bachelor’s Degree Preferred
• This position has no supervisory responsibilities.

Skills

• Customer Service Excellence: Performs duties and demonstrates behaviors consistent with Syfan Logistics’ commitment to customer service.
• Technology Proficiency: Utilizes Syfan Logistics’ transportation management systems and other logistics technologies in executing the duties of the position.
• Coordinating Agility & Problem Solving: Demonstrates the ability to adjust to changing load situations as