Logistics Coordinator Weekend Days (Fri-Sun 7am-7pm)

Join the Syfan Logistics team as a Logistics Coordinator and play a key role in ensuring on-time service for all shipments by working closely with carriers and customers.

Core Competencies

• Customer Service Excellence: Demonstrates behaviors consistent with Syfan Logistics’ commitment to customer service.
• Technology Proficiency: Utilizes Syfan Logistics’ transportation management systems and other logistics technologies.
• Coordinating Agility & Problem Solving: Adjusts to changing load situations and proactively identifies logistics issues with customer loads.
• Proficiency in Operations Procedures: Performs duties according to established procedures to meet Syfan and customer requirements.
• Team Culture Alignment: Strengthens team performance through interactive skills and collaborative behaviors.

Responsibilities

• Dispatches carriers by phone and computer in an efficient and professional manner.
• Manages load information, including pick-up and delivery times, using logistics management software.
• Tracks and communicates driver movements to shippers and receivers following established procedures.
• Directs and resolves inbound calls from drivers and carriers to obtain accurate status and location updates for on-time delivery.
• Updates Carrier Sales and Customer Sales Reps on shipment delays or issues as needed.
• Validates load data prior to delivery and addresses product discrepancies by requesting documentation.
• Documents all communications with carriers and customers in TMS logs.
• Proactively identifies load issues and collaborates with the team to implement prompt solutions.
• Performs other essential duties as assigned by management to support optimal operations performance.

Requirements

• High school diploma or GED (Bachelor’s Degree preferred).
• Strong customer service and interpersonal skills, including handling difficult situations professionally.
• Basic computer proficiency with Microsoft Office, Syfan Logistics’ transportation management system, and customer websites.
• Excellent organizational, time management, critical thinking, and problem-solving skills.
• Ability to prioritize tasks and adapt quickly to changing situations.
• Ability to receive coaching, follow procedures, and adhere to management directions.
• Ability to work cooperatively in a dynamic team environment with high call volumes.

Work Environment

This role operates in an open, professional business office environment in close proximity to operations team members. Routine use of standard office equipment is required.

Physical Demands

The role is largely sedentary but requires regular talking, hearing, standing, and walking. The employee must use hands, arms, and fingers to operate computer equipment and handle or lift objects up to 20 pounds.

Schedule

This position includes assigned work shifts covering daytime business hours, afternoons, nights, and weekend hours.

Progress reports at 30 and 60 days with a management review at 90 days.