Logistics Coordinator (Bike Fleet & Sales)

Position Responsibilities

• Manage bike and equipment sales, including webstore administration, order fulfillment, and customer communication/issue resolution
• Partner with Marketing on promotions and customer outreach
• Track and report sales performance against goals
• Cook up daily operations with NA Logistics Manager
• Receive, inventory, and track equipment in inventory management systems
• Support day-to-day warehouse organization and uphold the standards for stocking
• Maintain bike fleet and provide remote mechanical support for field issues to ensure bikes are awesome for our guests
• Aid with loading/unloading bikes and equipment
• Box and ship bikes and equipment
• Maintain company vehicles and racking systems
• Conduct annual inspections and support outfitting of vans/trailers
• Support tracking and reporting (Excel, Power BI, NetSuite)
• Contribute to continuous improvement initiatives
• Other projects as assigned

Qualifications

• 2+ years of bike mechanic experience (Shimano Di2, hydraulic braking, SRAM)
• Strong customer service and communication skills (verbal and written) – English required
• High attention to detail and ability to manage multiple priorities
• Valid driver’s license, Passport to travel through the US and/or Europe
• The ability to lift and move bikes and equipment (up to 100 lbs.) and perform physical tasks in a warehouse environment
• Availability Monday – Friday, with flexibility to cover occasional night or weekend events or support
• You believe in the importance of hospitality and customer service, and recognize customers are all around.
• You demonstrate a positive, solution-oriented mindset and always ask “How can I help?”
• You exude fun and flexibility while contributing to the overall success of the Logistics Team.
• Takes initiative to continuously improve processes and is solution oriented.
• Experience managing bike fleets or rental programs
• Experience with inventory or ERP systems (NetSuite, etc.)
• Spanish language skills

Trek Travel Offers

• A fast paced, casual, fun and flexible company culture where initiative and pro-activity are highly valued
• Competitive healthcare, dental and vision
• Flexible Spending Accounts (FSA)
• 6 weeks paid parental leave
• Short Term /Long Term Disability and Life Insurance
• Competitive Paid Time Off package
• Paid Holidays
• 401(k) with company match
• Employee discounts and industry discounts