Logistics Coordinator

Key Responsibilities

• Logistics Coordination & Issue Triage
• Serve as the primary in-house logistics point of contact for non-routing related matters
• Triage delivery and retrieval issues in real time (missed windows, damages, access issues, crew constraints) and determine next steps
• Partner with Operations, Customer Experience, and Design to resolve field issues quickly and minimize downstream impact
• Escalate critical issues to leadership with clear context, documentation, and recommended options
• Field Team & Driver Support
• Provide day-of and next-day support to delivery teams for job clarity, documentation, and issue resolution
• Process and review Bills of Lading (BOLs), delivery receipts, and required driver paperwork
• Ensure all logistics documentation is completed accurately and submitted on time
• Support DOT-related documentation collection and coordination as required
• Dispatch Coordination
• Vet routing information for accuracy, feasibility, and completeness prior to execution
• Ensure dispatch has correct job details, load information, access notes, and special handling requirements
• Act as an internal quality check between Operations, Warehouse, and Dispatch
• Communicate updates, corrections, or exceptions to dispatch in real time
• 3PL & Partner Coordination
• Aid in identifying and sourcing third-party logistics (3PL) partners based on operational needs
• Support onboarding and setup of approved 3PL partners by collecting documentation, confirming availability, and aligning on scope
• Cover day-to-day communication with approved 3PL partners
• Track performance issues, service gaps, or cost concerns and escalate findings to the Logistics Manager for review and approval
• Support issue resolution by gathering facts, timelines, and documentation related to 3PL performance
• Ensure 3PL partners follow company documentation, safety, and communication standards

Recruiting & Staffing Support

• Support recruiting efforts for logistics and delivery roles in partnership with HR and Operations
• Coordinate interviews, onboarding logistics, and start-date readiness for field staff
• Aid in staffing coverage planning to align labor availability with operational demand

Process & Documentation Support

• Maintain logistics-related workflows, checklists, and documentation standards
• Identify process gaps or recurring breakdowns and escalate improvement opportunities
• Partner with Operations and Continuous Improvement teams to support process updates

Cross-Functional Communication

• Act as a central point of communication between Logistics, Warehouse, Design, Sales, Customer Experience, and external partners
• Ensure internal stakeholders have visibility into delivery risks, constraints, and execution status
• Support leadership with summaries, reporting, and operational insights

Compliance & Risk Awareness

• Support adherence to DOT and regulatory requirements through documentation and coordination
• Flag potential compliance risks related to drivers, documentation, or field execution
• Aid in safety incident reporting and follow-up coordination