Logistics Coordinator

About the role

The Logistics Coordinator I is responsible for coordinating all aspects of inbound/outbound, planning, and distribution processes for shipments. This position may also be responsible for a specialized area within inbound/outbound, customer service, returns, and inventory tracking.

Responsibilities

• Oversee the assigned inbound and/or outbound processes required by the customer and ensure proper workloads are provided to floor associates where applicable.
• Maintain/manage appropriate item inventory levels and report to proper customer and leadership members.
• Serve as the key Customer Service Representative and acts as a central communication hub between customers, site personnel, third-party carriers/planners, and internal network drivers if customer has integration.
• Receive order requests, identify availability, and prepare for shipment.
• Perform site level responsibilities for daily load planning, routing, and coordinating of requests (Inbound and/or Outbound) using warehouse and transportation management systems.
• Communicate with customer team members regarding inventory, sales force requirements, and scheduling of deliveries.
• Assure that all special customer requirements are actioned; enters proper information into the workflow schedule.
• Aid in Logistics Coordinator II duties as requested.
• May perform product functionality checks to ensure outbound items are cleaned and in proper working condition.
• May attend regional deliveries to validate processes and manage customer service expectations.
• May provide direction to clerks regarding internal issues as well as customer concerns.
• Administer all Safety Resource Officer (SRO) trainings to new clerks and leads as necessary.
• Other applicable duties as assigned by management, including some Warehouse Clerk responsibilities.

Qualifications

• High School Diploma or equivalent.
• Minimum of 1 years of experience in warehousing or DOT related environment required.
• Performs general administrative duties including but not limited to data entry, filing, and telephone/email correspondence.
• Strong written and verbal communication skills required.
• Ability to multi-task and maintain a high level of accuracy and professionalism.

Competencies

• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Decision Quality - Making good and timely decisions that keep the organization moving forward.
• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.