Logistics Coordinator

About the role

The Logistics Coordinator supports load execution by proactively resolving issues, tracking key shipment milestones, and maintaining accurate and up-to-date status information. This role plays a critical role in ensuring smooth day-to-day transportation operations and delivering a reliable customer experience.

Responsibilities

• Review and resolve issues escalated from second shift teams to ensure continuity of operations.
• Ensure rate agreements are properly executed, signed, and audited for accuracy and compliance.
• Maintain and update same-day shipment statuses to ensure timely and accurate tracking.
• Track multi-day shipments and resolve pickup and delivery issues to minimize delays.
• Follow up on delivered loads with missing Bill of Lading (BOL) documentation and ensure proper receipt.
• Receive and manage inbound calls from assigned carriers, providing timely support and issue resolution.
• Proactively communicate shipment updates, delays, and resolutions to carriers and internal stakeholders.
• Additional duties, assigned to support business needs.

Requirements

• A high school diploma or equivalent; an associate's degree in business or a related field is a plus.
• Some experience with order entry or a similar administrative role, preferably within the transportation or logistics industry.
• Some experience with customer service.

Qualifications

• Proficient in Microsoft Office programs and other general office equipment.
• An organized thinker with exceptional attention to detail and accuracy.
• Excellent communication skills, both verbally and in writing.
• Ability to deliver exceptional customer service.
• A positive attitude, team player.
• Ability to multi-task.
• Intermediate-level data entry skills.
• Ability to work independently.
• Willingness to learn and assume responsibility.

Skills

• Close vision and ability to focus.
• Sit, stand, and bend at the knee and waist.
• Walk.
• Use close vision and be able to focus.
• Regularly required to talk and hear.
• Regularly required to sit, stand and bend at the knee and waist, and walk.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Regular attendance is a necessary and essential function.

Benefits

N/A

Pay

Pay Range: $20-$21/hr

Schedule

Monday-Friday, 7:30am-4:00pm