Logistics Coordinating Specialist

About the role

Granules Consumer Health, LLC is a subsidiary of Granules India LTD, a vertically integrated pharmaceutical company headquartered in Hyderabad, India. Located in Manassas, Virginia, the company has over 106 employees and annual revenue of $76.64 million. It serves as Granules’ packaging facility and front-end division for private label over-the-counter (OTC) products in the US, offering OTC generics that meet the highest quality standards at an affordable cost.

Responsibilities

• Arrange domestic sales and non-sales shipments for Granules North America.
• Collaborate with Operations & Supply Chain, Warehouse team, vendors, 3PL warehouse and carriers for efficient processes.
• Review order lead times and request Must Arrive By Date (MABD) extensions as needed to meet order processing and transit lead time for on‑time delivery.
• Handle the entire delivery process by scheduling inbound and outbound shipments and constantly monitoring deliveries to ensure each product arrives on time.
• Process deliveries in the ERP system (SAP).
• Arrange inbound and outbound shipments as requested by the Granules North America team.
• Request appointments from shippers and receivers.
• Book shipments on the Transportation Management System (TMS), selecting best‑cost and service carriers.
• Coordinate deliveries with customers, warehouses, and carriers; share packing lists, bills of lading, and any other required documents per shipment.
• Respond to inquiries from customers, shippers, receivers, Granules team members, and/or carriers.
• Ensure that the quality of all services provided meets Granules’ required standards.
• Develop processes to improve supply‑chain workflow and increase efficiency and organization.
• Review warehouse documentation for inbound and outbound shipments.
• Monitor customers’ on‑time delivery based on customers’ Must Arrive By Date (MABD).
• Monitor carriers’ performance to ensure shipments are handled correctly and delivered on time.
• Compile proof of delivery (POD) to customers and validate that quantity delivered matches quantity shipped (no shortage, overage, or damage).
• Maintain Kaizen reports to track customer and carrier performance, flag recurring issues, and adjust order processes to prevent recurrence.
• Invoice sales orders once shipped.
• Investigate lost shipments or late deliveries.
• File claims with carriers for lost or damaged shipments.
• Resolve non‑approved vendor invoices on the TMS, escalate and discuss with carriers as needed.
• Monitor carrier performance and notify the Logistics Manager of performance issues or increased rates beyond agreed terms.
• Prepare general reports of carrier performance.
• Reconcile sales at month‑end to ensure all sales orders are invoiced and freight billed accurately.
• Perform other job‑related duties as assigned by management.

Requirements

• Bachelor’s degree in supply chain or a related field, OR 3+ years of experience working in logistics.
• Logistics certificates are welcomed.
• Preferred familiarity with cGMP requirements and experience in the pharmaceutical industry.
• Excellent written and verbal communication skills.
• Good time management, ability to prioritize and meet deadlines.
• Excellent problem‑solving and creative thinking skills.
• Detail‑oriented.
• Good working knowledge of the consumer goods industry (preferred).
• Experience working in the pharmaceutical industry (optional).
• Good computer skills, especially working knowledge of Microsoft Office (Outlook, Word, Excel).
• Ability to work with minimal supervision.
• Familiarity with any MRP system such as SAP is preferred.

Pay

$60,000 - $75,000 per year. Actual compensation is determined based on relevant experience, qualifications, skills, and internal equity.