Logistics Call Center Hiring Event

Responsibilities

• Handle a high volume of inbound telephone calls
• Meet productivity goals (such as call targets, Aux Time Allowance)
• Work in a fast-paced environment
• Learn Dispatch Application and accurately enter pick up requests
• Show strong attention to detail and adhere to process and procedure
• Provide outstanding customer service and actively listen to client concerns
• Conduct preliminary research and forward clients to appropriate parties or escalate issues to a Group Lead or Supervisor
• Determine if pick-up can be performed as requested by the client based on multiple factors
• Be well-organized, utilize online job aids, maps, and locate information readily
• Prioritize, handle multiple functions, and provide service to multiple regions throughout the shift
• Attend huddles, stay current on email and video communication
• Assign pickup and delivery destinations to couriers
• Professionally interact with external/internal clients, co-workers, and leadership across all functions
• Accept performance feedback with a focus on performance improvement and serving patients and clients with quality and accountability
• Show excellent verbal and written communication skills
• Demonstrate computer skills, keyboarding, and good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)
• Maintain confidentiality concerning information and data received
• Be flexible and available based on staffing requirements; weekends, holidays, on-call, and overtime may be included
• May include other tasks as assigned

Requirements

• 1+ year of Customer Service or Logistics experience required
• Call center experience preferred
• General knowledge of logistics operations

Qualifications

• Associates Degree (Preferred)
• High School Diploma or Equivalent (Required)

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program
• Blueprint for Wellness® mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

About the Role

Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.