Logistics and Order Management Specialist

Duties and Responsibilities

• Own order shipment execution for customers, ensuring on-time shipment and delivery
• Monitor orders, providing tracking updates and communication of delays, proactively identifying issues and implementing solutions to maintain customer satisfaction
• Work with CPU customers and carriers to improve and maintain on-time order pick ups
• Responsible for coordinating routing for weekly Walmart orders, with a focus on efficiency and OTIF. Ensure schedule is maintained and shipments are delivered timely
• Partner with warehouse and transportation teams to ensure on-time shipments, pick-ups and delivery with a focus on internal KPI’s
• Serve as the primary point of contact for shipment-related inquiries, providing timely and professional responses
• Build strong relationships with customers and internal stakeholders to understand expectations and deliver solutions
• Research and validate deductions, claims, and chargebacks, participating in process improvement initiatives to minimize fines and discrepancies
• Maintain accurate records of customer information, expectations, and requirements

Required Experience and Skills

• 3+ years of experience in logistics and/or order management, customer service preferably in the consumer-packaged goods (CPG) industry
• Experience with Walmart order fulfillment, logistics, and compliance
• Understanding of freight, shipping, and supply chain processes
• Working knowledge of EDI; experience with SPS Commerce is a plus
• Proficiency in ERP systems, preferably NetSuite
• Strong customer service skills with a commitment to timely communication
• Effective troubleshooting and problem-solving abilities with a focus on root cause resolution
• Ability to identify and implement process improvements
• Excellent prioritization, time management, and organizational skills with a high sense of urgency
• Strong analytical skills for data management and reporting
• Professional verbal and written communication skills