Log Advisor

About the role

The Log Advisor is responsible for examining and analyzing driver logs to ensure compliance with Federal Motor Carrier Safety Administration (FMCSA) Hours of Service (HOS) regulations and company policies. This position serves as a primary resource for drivers and Fleet Managers on HOS-related questions, audits ELD and log data for violations and discrepancies, and communicates findings across departments to ensure drivers are able to transport freight within legal driving limits.

Responsibilities

• Provide support and white-glove service to Prime drivers.
• Review driver logs and ELD data for Hours of Service compliance with applicable FMCSA regulations.
• Take inbound phone calls, emails, and internal AS400 messages from drivers and Fleet Managers regarding HOS questions, log issues, and compliance concerns.
• Respond to driver inquiries regarding Hours of Service regulations and ELD usage.
• Stay current with federal regulations governing driving limits and ELD requirements as issued by FMCSA.
• Perform various audits of driver logs and ELD records; communicate discrepancies with drivers and their Fleet Managers.
• Communicate with various departments regarding drivers' abilities to transport freight within legal Hours of Service standards.

Qualifications

• Ability to work independently and used reasoning to find solutions to problems.
• Knowledge of the trucking/transportation industry preferred.
• Familiarity with FMCSA Hours of Service regulations and ELD systems is a plus.
• Strong organizational, computer, and customer service skills required.
• Accurate typing with a minimum of 45 WPM.
• Proficiency with Microsoft Office and internal systems including AS400 required.
• Proficiency with AI tools such as Claude a plus.
• Multitasking and a flexible schedule required, including some weekend availability.
• Excellent communication, mental math, prioritization, and conflict resolution skills.
• One to three years of related experience and/or training; or a Bachelor's Degree from an accredited university in a Business or related field preferred.

Benefits

• Flexible schedule with occasional remote flexibility as approved by supervisor.
• Primarily indoors with heating and cooling regulated in a general office environment.
• Call volume can be heavy at times.

Pay

• $20-$25 per hour

Schedule

• 7am-5pm, Sunday - Thursday