LOFT - Sales Lead , The Shops at Valley Square, Warrington, Pa

Responsibilities

Providing exceptional client services, operating as the Manager on Duty in the absence of a manager, performing operational and transactional functions, handling client service issues, issuing approvals for desk transactions as well as opening and closing the store.

Primary Responsibilities/Accountabilities

• Embraces our values & sets an example through his/her behaviors
• Responsible for compliance with all ANN INC. practices and procedures
• Additional responsibilities as assigned by the Store Manager or Co-Manager

Sales Lead Responsibilities

• Supports the business strategy & adjusts to effectively reach goals
• Driving revenue by proactively managing the client experience while effectively performing Manager On Duty responsibilities
• Supporting the Store Manager and CO-Manager in overseeing the operational functioning of the store
• Assuming the MOD role when Store Manager/Co-Manager is not on the floor
• Utilizing tools to ensure a client-focused team environment
• Driving volume & anticipating clients' needs while communicating store metrics & individual performance to motivate associates
• Coaching Associates ôin the momentö on client interactions & performance to maximize productivity & capture client opportunities
• Possessing keys to the store, performing opening and closing procedures in the absence of management (e.g., opening/closing registries, opening checklists, bank deposits, filling in, recovery, cleaning, retrieves/send email, review AT Web, accepts/receives shipment)
• Absorbing PIN and signature privileges for register functions requiring approval
• Leveraging tools, assessing and taking action to drive operational excellence through Standard Operating Procedures (SOPs)
• Ensuring optimal coverage and productivity in all areas of the store through scheduling appropriately
• Completing daily tasks to ensure store runs smoothly and meets all ANN INC. standards and guidelines
• Reports to work as scheduled; records time worked accurately by using ANN INC.'s Time and Attendance system; remains flexible to the needs of the business
• Embraces fashion, understands current market trends and is able to articulate them using ANN INC.'s interpretations in every client interaction
• Represents the brand by adhering to ANN INC.'s dress code guidelines
• Treats others fairly and with respect, valuing differences

Position Requirements

• Client Service: Ensures that the client remains the top priority while balancing required tasks and overall store operations
• Store Operations and Organization: Ability to organize, delegate, prioritize assignments, and meet deadlines
• Mercantilism: Knowledge of visual standards and techniques, and ability to implement and maintain with ANN INC.'s guidelines
• Accuracy: Ability to handle cash and provide change without error. Ability to prepare nightly deposit as necessary. Captures accurate information for all transactions including signatures, addresses, and original receipt data
• Communication: Communicates effectively with Clients, Members of Management, Business Partners, and Store Associates
• Schedule: Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shifts
• Physical: Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around sales floor, stock room and office

Education Requirements and Experience

• Minimum Requirements: High School Diploma or GED
• Minimum six months Sales Associate experience with ANN INC. or equivalent experience with another retailer in a position of sales associate or higher