Lock Desk Analyst

About the Role

Our customer-centric team is changing the home lending game with fierce loyalty and a dedication to delivering an extraordinary home loan experience. We empower our team members by engaging and immersing them in a fun, positive, and energetic atmosphere that places emphasis on the customer experience above all else. If you love coming to work every day and winning, hold yourself to high goals and standards, subscribe to a no drama workplace, and live to serve your customers as much as each other, we want you on our team.

Mission Loans is seeking experienced mortgage professionals who thrive in a fast-paced environment without losing focus on quality of work and delivering an exceptional customer experience. As Lock Desk Analyst, your primary mission is to provide administrative and operational support to the trade desk and lock desk team.

Responsibilities

• Review and process all rate lock requests through lock desk email and phone, including original rate locks, floats, re-locks, extensions, and cancellations.
• Monitor loan criteria changes and determine if adjustments in the lock are required.
• Communicate confirmations in a timely manner.
• Re-confirm locks from previous day to ensure accurate pricing.
• Commit and register loans with investors. Monitor outstanding commitments and expiration dates.
• Enforce secondary market lock policies.
• Assist in all duties assigned by VP, Secondary Marketing.

Skills & Abilities

• Subscribe to a no drama workplace.
• Subscribe to the mission of creating a truly customer and team member centric environment.
• Love to come into work every day and win.
• Highly motivated, self-starter with ability to work independently under minimal supervision, and as a team player.
• Clear, effective interpersonal skills, written and verbal communication skills.
• Ability to work in a fast-paced, multi-tasking environment and manage multiple deadlines.
• Strong problem solving and creative thinking skills.
• Ability to learn and adapt to guideline changes.
• Strong organization, follow through, and time management skills.
• Excellent attention to detail with commitment to accuracy and quality.
• Dependable, responsible, and able to use good judgement.
• Flexibility to work up to 50 hours per week which may include some weekend hours.

Qualifications & Experience

• Bachelor’s degree preferred.
• 2+ years’ experience in high volume mortgage setting.
• Proficiency in loan origination systems and ability to understand and utilize other proprietary mortgage related software platforms.
• Ability to interpret mortgage loan rate sheets, add-ons, product guidelines.
• Knowledge and responsibility for compliance with state and federal regulations applicable to mortgage loan origination and fulfillment.
• Strong mathematical skills.
• Knowledge in the following loan programs/products: conventional, FHA, VA, Jumbo, Non-QM, DPA, HELOC, CES.
• Basic proficiency in Microsoft Office products (Excel, Word, PowerPoint, etc.).
• Previous experience with Byte, Optimal Blue, and/or Compass preferred.

Pay

$24.00-$29.00 hourly, depending on experience.

Schedule

Flexibility to work up to 50 hours per week which may include some weekend hours.

Work Location

Irvine, CA - Hybrid/Remote opportunity available.

Other Duties

This position profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may be asked to perform additional related duties, as assigned, in order to meet the needs of the organization.