Location Support Assistant

About the Role

The Location Support Assistant provides administrative support and customer-facing responsibilities for the KanEquip location. This position assists the General Manager in ensuring good communication with the Fields Support Office and handles required accounting paperwork. They support the store's functional departments as needed and may assist with corporate tasks when approved by the General Manager.

Responsibilities

• Adhere to and promote all company values, leading by example and participating in employee recognition programs.
• Greet walk-in customers professionally and handle phone calls in a timely and courteous manner.
• Resolve customer satisfaction issues with appropriate personnel.
• Manage incoming and outgoing mail/email and store accounting paperwork accurately and promptly.
• Assist with accounting transactions, including cash receipts/disbursements, credit card receipts, and expense reports.
• Support the General Manager with paperwork, calendar management, email, and filing.
• Assist personnel with retrieving and distributing information from websites (e.g., sales programs).
• Order and maintain office supply inventory.
• Assist sales representatives with paperwork, including auditing contracts, warranties, trade values, credit applications, TIDS, payments, and green sheets before submission to Corporate.
• Manage requests for tags and forms from Corporate and place tags on equipment.
• Enter information into Primus as needed (e.g., TIDS, green sheets).
• Provide short-line vendor-specific support, such as retrieving invoices from websites.
• Ensure all equipment manuals are filed accurately upon receipt and available for sales or trucking; audit files quarterly and resolve discrepancies.
• Manage the store’s supply of promotional items, working with Corporate Marketing to select, order, inventory, and distribute items appropriately.
• Assist with marketing efforts, including customer mailings, thank-you notes, and local events.
• Support the Parts and Service Departments with counter and paperwork needs, such as invoice matching, transmittal of resale/exemption certificates, contacting vendors on sales tax issues, and processing service work orders.
• Maintain a clean and orderly work area, including customer waiting areas, literature areas, showrooms, restrooms, and employee breakrooms.
• Ensure compliance with corporate policies and procedures, including accounting and HR processes (e.g., vacation requests).
• Facilitate good communication within the location and with other locations/employees.
• Assist Corporate with specific projects if time permits, with prior approval from the General Manager.