Jobs · Marketing · North Carolina

Location Manager - FT

Heritage Family · Spruce Pine, NC · 3 wk ago
On-siteMarketingFull-time
We need to output HTML fragment with sections: About the role? Actually the posting includes "Why Join Heritage Family?" which is like a description. We need to use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include a section only when posting has real specific content. We have content for "Why Join Heritage Family?" maybe that's about the role? Could map to "About the role". Also we have Position Summary, Essential Duties and Responsibilities (Responsibilities). Skills and Qualifications (Qualifications). Also there is "Key Competencies" maybe part of Skills. There's "Work Environment and Physical Requirements" maybe not a required heading; we could include under Responsibilities or maybe not create a section if not matching headings. There's no explicit Pay, Benefits, Schedule info. There's mention of "Willingness and availability to work evenings and weekends and holidays." That's schedule info but not explicit schedule details. The rule: never create Pay/Schedule/Benefits sections unless posting actually states them. It does mention schedule expectation but not explicit schedule like "full-time, 40 hrs/week". Might be considered schedule info? It says "Willingness and availability to work evenings and weekends and holidays." That's schedule requirement. Could we include a Schedule section with that? The rule: include a section ONLY when posting has real, specific content for it — never emit a heading followed by filler/placeholder text. The schedule content is specific: evenings, weekends, holidays. So we could create a Schedule section with that. Benefits: none mentioned. Pay: no mention of benefits. Pay: none. So we omit Pay and Benefits. We need to not repeat job title as heading. The job title is Location Manager. Not to use as heading. We need to use

for section headings. Use
  • for any list of duties/requirements/benefits. Use

    for prose. We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate etc. The posting includes "Why Join Heritage Family?" which is a description; we can put that under About the role. We need to include Position Summary as part of About the role maybe. Essential Duties and Responsibilities: we need to list as

    • . The content includes many bullet points with sub-bullets. We need to preserve all details. We'll need to parse the bullet list. Let's extract content: "Why Join Heritage Family? Since 1943, Heritage Family has been a trusted name in personal, compassionate care. Our legacy is built on meaningful service, deep respect, and a commitment to honoring every life. At Heritage Family, we offer more than a job — we offer purpose. Our team is united by shared values and a mission that matters: Honor Every Life with Compassion: We provide personalized, heartfelt services that celebrate each unique life, meeting families where they are with care and understanding. Lead with Innovation and Respect: We blend time-honored traditions with modern approaches to create thoughtful, meaningful experiences for the families we serve. Foster a Culture of Empathy: We care deeply — for our communities and for one another. You’ll join a team that supports and values every voice, empowering you to make a lasting difference. A career in deathcare is both a calling and a responsibility. At Heritage Family, you’ll find a supportive environment where you can grow professionally while helping others in some of life’s most tender and meaningful moments." That's prose. "Position Summary: The Location Manager is responsible for leading daily operations at a single funeral home location, ensuring exceptional service to families, compliance with all regulatory requirements, and adherence to Heritage Family’s mission, vision, and values. This role oversees funeral home staff, manages operational performance, supports community engagement, and serves as the primary on-site leader responsible for delivering an excellent client and employee experience. The Location Manager ensures smooth coordination of funeral services, staff scheduling, facility management, financial stewardship, and continuous quality improvement within their assigned location." That's also prose. "Essential Duties and Responsibilities: Leadership and Oversight of Funeral Home Operations: Lead and oversee the daily operations of a funeral home location. · Ensure operational standards are met or exceeded, delivering compassionate, personalized, and professional service to families. Manage and mentor all location staff, including funeral directors, apprentices, funeral assistants, and administrative personnel. Ensure compliance with company policies, industry standards, and applicable state/local regulations. Serve as the primary point of contact for Regional Leadership regarding operational updates, performance, facility needs, and staff support. Staff Management, Training & Development Provide ongoing coaching, guidance, and performance reviews for all staff members at the location. Support new funeral directors or apprentices assigned to the location by offering hands-on training and development opportunities. Foster a culture of accountability, teamwork, empathy, and service excellence. Assist in interviewing, hiring, scheduling, and development planning for all location-based employees. Implementation of Operational & Strategic Initiatives Execute corporate and regional initiatives consistently within the funeral home. Identify opportunities to improve quality, efficiency, workflow, and family experience. Maintain strong collaboration with regional and corporate teams to ensure alignment with organizational goals. Support change management efforts related to systems, processes, and service enhancements. Mission, Vision & Community Engagement Serve as an ambassador of Heritage Family’s mission, ensuring compassionate and meaningful service for every family. Build and strengthen relationships in the community through engagement, events, and professional associations. Promote Heritage Family’s values and uphold its reputation for exceptional care. Financial and Operational Accountability Manage the financial performance of the assigned location, ensuring adherence to budgets and operational targets. Monitor labor costs, accounts receivable, merchandise sales, and service quality metrics. Implement financial controls and ensure accurate, timely documentation in operational systems. Support revenue growth initiatives, including pre-need referrals, service options, and memorialization offerings. Scope of Responsibility: Manage the operations, staff, facilities, and performance of an assigned funeral home location. Execute assigned projects or initiatives at the direction of the Regional Director of Operations." We need to turn each bullet into
    • . The bullet points are separated by periods and line breaks. We'll treat each sentence starting after a colon or new line as a bullet? The formatting: after each heading there is a sentence then a bullet with a middle dot. We'll just split by the middle dot "·" and also by line breaks? Let's extract each bullet: Under Leadership and Oversight: - Lead and oversee the daily operations of a funeral home location. - Ensure operational standards are met or exceeded, delivering compassionate, personalized, and professional service to families. - Manage and mentor all location staff, including funeral directors, apprentices, funeral assistants, and administrative personnel. - Ensure compliance with company policies, industry standards, and applicable state/local regulations. - Serve as the primary point of contact for Regional Leadership regarding operational updates, performance, facility needs, and staff support. Staff Management, Training & Development: - Provide ongoing coaching, guidance, and performance reviews for all staff members at the location. - Support new funeral directors or apprentices assigned to the location by offering hands-on training and development opportunities. - Foster a culture of accountability, teamwork, empathy, and service excellence. - Assist in interviewing, hiring, scheduling, and development planning for all location-based employees. Implementation of Operational & Strategic Initiatives: - Execute corporate and regional initiatives consistently within the funeral home. - Identify opportunities to improve quality, efficiency, workflow, and family experience. - Maintain strong collaboration with regional and corporate teams to ensure alignment with organizational goals. - Support change management efforts related to systems, processes, and service enhancements. Mission, Vision & Community Engagement: - Serve as an ambassador of Heritage Family’s mission, ensuring compassionate and meaningful service for every family. - Build and strengthen relationships in the community through engagement, events, and professional associations. - Promote Heritage Family’s values and uphold its reputation for exceptional care. Financial and Operational Accountability: - Manage the financial performance of the assigned location, ensuring adherence to budgets and operational targets. - Monitor labor costs, accounts receivable, merchandise sales, and service quality metrics. - Implement financial controls and ensure accurate, timely documentation in operational systems. - Support revenue growth initiatives, including pre-need referrals, service options, and memorialization offerings. Scope of Responsibility: - Manage the operations, staff, facilities, and performance of an assigned funeral home location. - Execute assigned projects or initiatives at the direction of the Regional Director of Operations. Now Skills and Qualifications section: "Skills and Qualifications State licensure as a Funeral Director is preferred. Bachelor’s degree in Business Management or a related field is preferred. Minimum of 3-5 years of experience as a licensed Funeral Director with demonstrated leadership experience. Strong leadership, coaching, and interpersonal skills. Ability to manage daily operations, prioritize competing needs, and problem-solve effectively. Excellent written and verbal communication skills. Financial acumen, including budgeting, cost control, and operational analysis. Deep commitment to serving families with compassion, professionalism, and empathy. Willingness and availability to work evenings and weekends and holidays. Must successfully pass a background check and possess a valid driver’s license with a clean driving record. Must maintain insurability under company vehicle use policies." We need to split into list items for Requirements/Qualifications. The heading "Skills and Qualifications" could map to either Skills or Qualifications. We have both Skills and Qualifications headings allowed. We could combine into Qualifications section. But we need to decide: The posting includes both skills and qualifications. We could create a Qualifications section with list items. Or we could split into Skills and Qualifications sections. The rule: prefer a few substantive sections over many thin ones. So maybe one Qualifications section covering both. But we also have "Key Competencies:" which is like skills. Could also be included. Key Competencies: - Leadership & Mentorship: Ability to guide, support, and inspire a team within a single location. - Operational Management: Skilled in scheduling, service coordination, facility oversight, and workflow planning. - Community Presence: Builds strong connections within the local community. - Results-Oriented: Focused on service quality, operational standards, and financial outcomes. We could incorporate these into Qualifications as well. Work Environment and Physical Requirements: not a standard heading; we could maybe include under Responsibilities? But we have no heading for it. Could we create a section? Not in allowed list. So we should incorporate that info into Responsibilities or maybe omit? The rule: preserve ALL substantive information; do NOT invent or summarize away detail. So we need to keep that info somewhere. We could add a

      under Responsibilities after the list, or maybe create a separate section like "Work Environment" but not allowed headings. Since only allowed headings are those listed, we should not create other headings. So we need to embed that info within existing sections, perhaps as a paragraph under Responsibilities. Thus we will have sections:

      About the role

      with paragraphs: the "Why Join Heritage Family?" and Position Summary.

      Responsibilities

      with
      • list of duties (as extracted). After the list, we can add a

        for Work Environment and Physical Requirements.

        Qualifications

        with
        • list of skills/qualifications/key competencies. We will not include Benefits, Pay, Schedule sections because we have schedule info inside Qualifications (willingness to work evenings weekends holidays). But we could also put schedule info in Qualifications. The rule: never create Pay/Schedule/Benefits sections unless posting actually states them. Since we are not creating a Schedule section, it's fine. We need to ensure we don't repeat job title as heading. We are not. Now produce HTML fragment. Let's craft: maybe not needed; just output the HTML. We'll output:

          About the role

          Why Join Heritage Family? Since 1943, Heritage Family has been a trusted name in personal, compassionate care. Our legacy is built on meaningful service, deep respect, and a commitment to honoring every life. At Heritage Family, we offer more than a job — we offer purpose. Our team is united by shared values and a mission that matters: Honor Every Life with

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