Location General Manager

About the role

The Location General Manager (LGM) oversees store operations, focusing on associate development, profitability, and customer satisfaction.

Responsibilities

• Manages store operations including associate development, profitability, and customer satisfaction
• Uses reports and analyzes information to identify business opportunities and improve processes
• Hires, trains, and promotes associates to support store growth
• Ensures positive associate engagement through regular feedback and performance management
• Manages daily operations, interprets policies, and resolves customer and associate issues
• Facilitates meetings and communicates store strategies to senior management
• Champions company initiatives and drives continuous improvement

Requirements

• 5+ years of management experience, preferably in retail
• Bachelor’s degree preferred
• Intermediate PC skills
• Ability to make independent judgments and identify business opportunities
• Excellent communication and interpersonal skills

Qualifications

• Multi-tasks in a high-energy, fast-paced environment
• Speaks, listens, and writes effectively in dealings with customers and associates
• Reads, interprets, and transcribes data accurately
• Identifies and implements process improvements

Skills

• Financial responsibility and P&L management
• Customer and associate relationship management
• Strategic planning and implementation
• Team leadership and coaching

Benefits

• Paid sick, vacation, and holiday time
• Up to 48 hours of sick time per year
• Between 80 and 200 hours of vacation time after 90 days of service
• 8 hours of pay for each of a total of 6 paid holidays per year plus 1 floating holiday
• Paid time off for sick, vacation, bereavement, jury duty, holidays, and other personal needs

Pay

The Annual Salary Range for this position is $120,900.00 - $233,300.00, with potential for bonus and equity.

Schedule

Rotating schedule with shifts including nights, weekends, holidays, and 12-hour days.