Local Grind Coffee Shop Manager

About the role

We are looking for a Coffee Shop Supervisor to lead the team at Local Grind. You will work with our chef to deliver high-quality service and motivate staff to provide stellar customer service. Your responsibilities include maintaining the Coffee Shop revenue, profitability, and quality goals, ensuring efficient operation, and maintaining high production, productivity, quality, and customer-service standards.

Responsibilities

• Schedule, timekeeping, mid and end of season appraisals, and daily supervision of front of house staff
• Accurately schedule staff to business level based on forecast
• Hold and document daily pre-shift meetings and conduct all staff meetings as needed
• Ensure the health and safety of staff and customers in the café
• Monitor switching equipment function strictly based on switching operation rules
• Proper guest service requires an employee staff that is thoroughly trained in service sequence, product knowledge, and makes every effort to meet the needs of each and every guest
• Handle cash handling, safe verification, and daily deposits for multiple locations
• Order and Inventory monthly
• Handle guest concerns and react quickly and professionally communicating daily with chef
• Maximize revenues by communicating regularly with the outlet manager and F&B team to implement agreed upon strategies, practices, and promotions
• Have full knowledge of outlet menus
• Uphold all safety and sanitation policies in the outlet
• Support staff by working the busiest shifts and covering all positions when needed
• Control inventory and products efficiently
• Daily pass-on to outlet manager
• Flexible days off to ensure business coverage including weekends and holidays
• Hold daily lineups with staff and communicate hotel and department objectives
• Assist with all phases of restaurant operations, ensuring all facilities and equipment are in proper working order
• Closely monitor opening and closing procedures for the facility
• Assist with staffing/scheduling requirements for the outlet
• Direction
• Guidance to customers and team members
• Contents and preparation methods being served in the Food & Beverage Outlet
• Daily caterings and see they are prepared and delivered on time
• Food and beverage preparation and service of various alcoholic beverages
• Food and beverage trends within the hospitality industry
• Garnishes
• Menu items
• Menus and promotions

Requirements

• Strong attention to detail
• Strong customer service skills
• Practice of proper health sanitation and good math skills
• Bachelor’s degree required, preferably in culinary arts
• Knowledge in cooking, menu planning, costing, ordering and scheduling of kitchen workers
• Knowledge of inventory control, supplies, equipment, and food production
• Skills in leadership, management, employee and performance management
• Ability to plan, cook and serve Café and catering menus to current standards of excellence
• Ability to plan and execute a variety of flavorful and popular menus
• Ability to analyze event requests and to assess catering product and equipment requirements
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments to maximize employee development, and to stay within the university mandated hours worked regulations
• Excellent customer service skills with professional skills to handle and resolve complaints, conflicts, and other issues
• Skills in use of computers, preferable in a PC, Windows-based operating environment to allow for development and maintenance of recording keeping systems and procedures
• Ability to work and stand for extended periods of time (8-12 hours per shift)
• Previous experience working in food & beverage or a restaurant environment, previous experience working as a barista, preferred

Qualifications

• High School graduate, formal college education in hospitality, preferred
• Must have current alcohol awareness certification
• Microsoft Office proficiency to include Excel, word, outlook and publisher programs, POS system competency, Time Keeping competency