Local Government Relations Manager

About the role

The Local Government Relations Manager at Ziply Fiber supports the company's network expansion by building strong relationships with local governments, public works departments, utilities, and community leaders. This role involves continuous engagement with local leadership to resolve issues such as right-of-way, permitting, pole attachment/joint use, and similar matters.

Responsibilities

• Continuous engagement with and understanding the objectives of local leadership (FDC, Field Ops, Marketing) to ensure issues are attended to timely and professionally.
• Support local leadership in the resolution of right-of-way, permitting, pole attachment/joint use and similar issues with states, counties, and cities and third parties.
• Work with the local leadership team (FDC, Field Ops, Marketing) on known issues providing support to resolve issues timely.
• Focuses on meeting and maintaining consistent service levels. Carefully and thoroughly tracks complaint resolution performance.
• Cultivating and maintaining strategic relationships with key community, public and government officials. Meeting regularly with mayors, city council members, county commissioners, administrators, and staff of key cities and counties to articulate the Company’s vision and plans and to obtain support for Ziply Fiber’s initiatives.
• Act as principal contact for Ziply Fiber’s Network Operations team on local government issues and resolution of constituent inquiries.
• Establishing and maintaining relationships with local chambers of commerce, economic development councils, and local community groups. Works with residents and businesses to resolve issues related to all construction efforts and to create a win-win solution for the resident, business, and the company.
• Construction and Build Area Support: Work with city/county and community for active build areas ensuring we are attending to all issues as they arise.

Requirements

• High school diploma or GED.
• 3 - 5 years’ experience working in a customer support centric environment.
• Demonstrated experience working directly with local governments, public works departments, utilities, and/or agencies involved in right-of-way, permitting, construction oversight, or municipal coordination.
• Experience navigating governmental processes, municipal codes, public works standards, and utility coordination requirements across multiple jurisdictions.
• Public policy/compliance implementation experience.
• Strong knowledge of Microsoft Office 365 Applications.
• Ability to lead and manage projects and tasks while effectively representing Ziply Fiber is essential.
• Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.

Qualifications

• High school diploma or GED.
• 3 - 5 years’ experience working in a customer support centric environment.
• Demonstrated experience working directly with local governments, public works departments, utilities, and/or agencies involved in right-of-way, permitting, construction oversight, or municipal coordination.
• Experience navigating governmental processes, municipal codes, public works standards, and utility coordination requirements across multiple jurisdictions.
• Public policy/compliance implementation experience.
• Strong knowledge of Microsoft Office 365 Applications.
• Ability to lead and manage projects and tasks while effectively representing Ziply Fiber is essential.
• Maintain a valid driver’s license, auto insurance, and satisfactory driving record.

Skills

• Interpersonal Skills – Focuses resolving conflict; maintains confidentiality; listens to others; keeps emotions under control.
• Responds promptly to resident/business needs; solicits feedback to improve service; responds to requests, inquiries, issues timely; meets commitments.
• Strong problem-solving, partnership, and collaboration skills.
• Strong verbal and written communications skills and analytical abilities.
• Extensive portfolio of relationships across state and local government.

Benefits

• Medical
• Dental
• Vision
• 401k
• Flexible Spending Account
• Paid Sick Leave and Paid Time Off
• Parental Leave
• Quarterly Performance Bonus
• Training
• Career Growth and Education Reimbursement Programs

Pay

$85,000 to $120,000 annually DOE

Schedule

Full-time