Lobby Reception Specialist

About the role

As a senior member of the Lobby Reception team, you will report directly to the Lobby Reception Manager and work on-site in our client-facing Lobby Reception space.

Responsibilities

• Welcome, register, check in, and assist clients and visitors attending meetings and events.
• Support employees with temporary access, badges, information, and general assistance.
• Follow all building and security procedures to maintain a safe and secure environment.
• Deliver first-class service and exceed Lobby Reception standards.
• Stay informed on daily meetings, events, and VIP visits through visitor management systems.
• Partner with Global Security, Real Estate, Technology, and other teams to enhance the office experience.
• Serve as a central point of contact and escalation resource for the Lobby Reception team.
• Create weekly coverage schedules and manage staffing for events, VIP visits, and peak periods.
• Manage time-off requests and calendars while maintaining operational coverage.
• Build relationships with key building partners, maintain supplies and uniform inventory, and advocate for the team.
• Track visitor and employee volume metrics, support continuous service improvements, and complete special projects.

Requirements

• Minimum 3 years' experience in high-end reception, concierge, or hospitality services.
• Excellent interpersonal and verbal/phone/email communication skills with an outgoing personality.
• Ability to work in a fast-paced environment, quickly problem solve, and manage difficult personalities while maintaining a professional and focused demeanor.
• Proficiency in Microsoft Office.
• Willing and able to stand/walk for long periods of time (1 hour +).
• Willing and able to work flexible shifts (potentially different start or end times each day).
• Willing and able to work in different offices throughout the campus (NYC positions only).

Preferred Qualifications

• Leadership/supervisory experience.
• Familiarity with event, room, or visitor management systems.
• Bi-lingual, particularly Spanish-speaking.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world's most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years, and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

Pay

Competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.