Lobby Manager

About Northern Trust

Northern Trust (Nasdaq: NTRS) is a global leader in innovative wealth management, asset servicing, asset management, and banking services. Founded in 1889, the company is known for its commitment to integrity, expertise, and service. With over 24,000 partners and a rich history of financial experience, Northern Trust serves the world's most sophisticated clients.

Major Duties

• Manages a Lobby banking team, servicing clients with a full range of banking products and services.
  • Conducts the performance management process, career development guidance, provides input for hiring and disciplinary actions, and provides hands-on training to staff.
  • Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work.
  • Understands the business model and all products and services and engages appropriate business unit subject matter experts to explore potential opportunities with the client.
  • Maintains a strong knowledge of the various business applications critical to client and account servicing, including on-line tools, and seeks to expand knowledge of the latest enhancements to Northern Trust partner and client technology and/or systems in order to maintain highest standards of servicing.
  • Monitors and verifies account setup, maintenance and service for accuracy and completeness.
  • Maintains a strong knowledge of the various business applications critical to client and account servicing, including on-line tools, and seeks to expand knowledge of the latest enhancements to Northern Trust partner and client technology and/or systems in order to maintain highest standards of servicing.
  • Maintains a strong knowledge of the various business applications critical to client and account servicing, including on-line tools, and seeks to expand knowledge of the latest enhancements to Northern Trust partner and client technology and/or systems in order to maintain highest standards of servicing.
  • Periodically reviews work for accuracy, ensuring that performance adheres to current standards, policies and procedures.
  • Communicates to staff and management errors uncovered or processes in need of improvement.
  • Ensures tasks related to BCP and Life Safety are current for the office. (i.e. Call Trees updated, Fire Alarm Testing)
  • May have direct interaction with committees and/or Senior Management.
  • Able to serve as a key subject matter expert and mentor to other more junior level employees.
  • More technically sound in area of expertise and has broader knowledge of other areas.
  • Delivers a work product that requires less revision.
  • Conducts performance management and career development processes, provides input for staffing and disciplinary actions and provides hands-on training to staff.
  • Knowledgeable in banking operations, products and services, acquired through related work experience is preferred.
  • Knowledge of federal regulations and banking guidelines, usually acquired through related work experience or formal training.
  • Strong analytical, problem solving, and organizational skills are required to identify, research and/or resolve requests, as well as to manage conflicting priorities and workflow.
  • Ability to think critically and work well independently and as part of a team.
  • Strong verbal and written communication skills.
  • Leadership and organizational skills are required to develop periodic goals and to manage and motivate team members towards the goals set.
  • Experience : Minimum 5 Years of related experience.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).