Cafe Manager

Responsibilities

• Support the proper execution of all processes, systems and standards
• Maintain effective inventory control, storage, and rotation to minimize wastage
• Manage the Café Team, ensuring they always work to the expected standards
• Adhere to scheduled shifts and is willing to stay beyond when business or circumstances dictate
• Train Café staff in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required
• Set a high standard and good example for Café staff regarding punctuality, attendance and attitude and ensure these standards are always maintained
• Set a high standard and good example for Café staff regarding cleanliness and hygiene, including a regular deep clean schedule
• Handle guest concerns regarding the Café
• Participate in regular staff meetings and training as and when required
• Other duties as tasked by General Manager

Qualifications

• Minimum of high school diploma or equivalent required, some college preferred
• Minimum of two (2) years’ previous F&B experience (quick Service and/or restaurant experience)
• One to three (1-3) years’ management experience in the hospitality field preferred
• Absolutely must have a current ServSafe or similar Food Handling Certification, or be willing to attain within the first 30 days of employment

Additional Requirements

• Ability to lead, motivate and empower Team Members
• Ability to align Team Members with Urban Air culture by balancing seriousness and having fun
• Ability to take initiative
• Excellent interpersonal and communication skills
• Ability to recognize problems and problem-solve
• Ability to set goals and convert plans into action
• Ability to see patterns in performance and strategize solutions
• Exercise good judgment in decision making
• Open to feedback and self-improvement
• Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
• Serve as a role model by demonstrating and upholding Urban Air policies and standards

Physical Requirements

• Work days, nights, and/or weekends as required
• Work in noisy, fast-paced environment with distracting conditions
• Move about facility and stand for long periods of time
• Lift and carry up to 30 lbs.