Lobby Ambassador - Madrone

About the role

Action Property Management is seeking a service-oriented Lobby Ambassador to join our team at Madrone, a luxury high-rise HOA community in San Francisco. We're looking for someone who has a genuine passion for hospitality, takes pride in creating memorable homeowner experiences, and understands what it means to deliver five-star, white-glove service. Our ideal candidate is warm, personable, dependable, and proactive. Someone who anticipates needs, takes ownership, solves problems with confidence, and consistently goes above and beyond. If you're someone who genuinely enjoys serving others, brings a positive attitude to work every day, and takes pride in delivering excellence, we want to meet you!

Responsibilities

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
• Maintain the appearance of the front desk area, lobby, and main elevators
• Monitor lobby activity and maintain access control
• Provide concierge services
• Complete Daily Activity Report
• Answer and direct incoming phone calls
• Receive and distribute resident parcels
• Address resident and guest concerns and questions
• Demonstrate strong understanding of the association's governing documents

Requirements

• Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening
• Minimum of a High School Diploma or equivalent
• At least 6 months of customer service experience

Qualifications

• Hospitality, luxury retail or fine dining experience is preferred
• Hospitality Management college students or recent graduates are highly desired
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach

Benefits

• Proudly certified as a Great Place to Work® in 2025
• Rated 4.0 stars on Glassdoor
• Comprehensive health benefits and paid time off package for qualifying employees
• Exclusive employee discounts through ADP Marketplace
• Ongoing hospitality and property management training
• Opportunities for career growth and advancement
• Values-driven company culture promoting teamwork and excellence
• Comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members
• Generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members
• Investment in infrastructure, technology, training, and tools to excel in your role
• Workplace where you feel heard, supported, and valued

Pay

$28.00 - $29.00 per hour

Schedule

Thursday - Monday, 3:00 PM - 11:30 PM