Lobby Ambassador

About the role

Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem.

Responsibilities

• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning).
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities.
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem.

Requirements

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.

Qualifications

• At least 1 year of related work experience.

Skills

• Clear and professional communication skills.
• Ability to make arrangements or identify appropriate providers for guest requests.
• Knowledge of local area amenities and surrounding area activities.
• Ability to resolve guest issues and follow up to ensure satisfaction.

Benefits

• Compliance with quality assurance expectations and standards.
• Opportunities for career growth within the Marriott International portfolio of brands.

Pay

$17.00 - $17.00 per hour

Schedule

Full Time