Lobby Ambassador

About the role

A warm, welcoming, and highly observant Lobby Ambassador is needed to set the tone for guests' stays with genuine hospitality and personalized service.

Responsibilities

• Greet guests warmly upon arrival and departure, offering assistance and personalized attention.
• Serve as a visible and approachable presence in the lobby, ready to assist with directions, recommendations, or concerns.
• Maintain cleanliness and presentation of lobby and public areas in collaboration with Housekeeping.
• Support crowd control and guest movement during peak check-in/check-out times and events.
• Provide information about hotel amenities, services, and local attractions.
• Report safety concerns or unusual activity to Security and Management.
• Assist with guest recovery efforts, ensuring concerns are addressed with empathy and urgency.
• Support front desk operations during high-volume periods.
• Maintain knowledge of hotel policies, emergency procedures, and service standards.
• Participate in lobby activations and seasonal guest engagement initiatives.

Requirements

Previous experience in hospitality or relevant industry preferred. Intermediate computer skills and ability to learn Property Management Systems required. Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests. Position requires flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled. Position requires prolonged standing throughout shift.