Lobby Ambassador

The AAA Four Diamond JW Marriott Savannah Plant Riverside District is located in the heart of historic Savannah on the Savannah riverfront, with countless activities a short walk away. Once a power plant, Plant Riverside District represents the beauty of progress with three unique buildings enriched in history.

About the role

The Doorperson is responsible for welcoming guests in an attentive, courteous and efficient manner, providing a positive first impression. They assist guests with transportation needs and ensure smooth arrivals and departures.

Responsibilities

• Load and unload luggage carts and assist guests with tagging, storing, and retrieving luggage.
• Assist guests with cabs and other transportation requirements.
• Call the garage for valet cars, if applicable.
• Open vehicle and hotel doors and greet arriving and departing guests.
• Respond to guest questions and provide information on local attractions, events, and hotel activities.
• Identify and greet VIP and repeat guests by name.
• Announce departing shuttles.
• Maintain cleanliness of the motor entrance and front door.
• Maintain a warm and friendly demeanor at all times.
• Attend all required hotel meetings and trainings.
• Maintain regular attendance in compliance with scheduling needs.
• Comply with hotel standards and regulations to encourage safe and efficient operations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Handle problems by anticipating, preventing, identifying, and solving them as necessary.
• Cross-train in other hotel-related areas as needed.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Requirements

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Valid driver’s license for the applicable state.
• Flexible and long hours sometimes required.
• Heavy work: Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Effective verbal and written communication skills with employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Ability to listen, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in a service-oriented manner.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Ability to understand and apply complex information from various sources.