Lobby Ambassador

As a Lobby Ambassador at JLL, you'll be the welcoming face of our clients' workplaces, delivering exceptional experiences through proactive hospitality and face-to-face engagement. This client-facing role positions you as the central connection point for visitors, employees, and guests, blending hospitality expertise with workplace support to create seamless service from arrival to departure. You'll embody JLL’s mission of shaping a brighter way—through genuine care, local expertise, and a commitment to anticipating needs. We prioritize innovative ways of working and empower you to bring creative solutions to every interaction while maintaining a visible, engaging presence throughout the workplace.

Responsibilities

• Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations
• Engage visitors, employees, and callers in a warm, helpful manner while maintaining a visible presence throughout the workplace
• Serve as a resident expert on local cuisine, hotels, attractions, and upcoming events to enhance guest experiences
• Connect with clients, customers, and support teams to proactively identify needs and deliver creative solutions
• Coordinate with internal facilities management teams to facilitate hospitality-focused service delivery across all departments
• Act as the central point of contact for campus information, wayfinding, and activity coordination
• Provide meeting support, reception services, and personal assistance as needed

Requirements

• HS diploma or GED
• Minimum 2-3 years of customer service or hospitality-related experience
• Excellent verbal and written communication skills
• Strong interpersonal skills with a passion for creating exceptional guest experiences
• Proven ability to multi-task and prioritize while maintaining accuracy and service quality
• Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, Outlook)
• Flexibility and a positive attitude when managing changing priorities
• Professional demeanor with confidence and responsiveness in customer service situations

Preferred Qualifications

• Experience in corporate hospitality or workplace services environment
• Knowledge of local area attractions, dining, and entertainment options
• Familiarity with facilities management operations and service coordination
• Experience with mail services and administrative support functions
• Background in event coordination or meeting support services
• Additional language skills to serve diverse clientele
• Experience with workplace technology platforms and information systems

Schedule

Monday–Friday, 8:00 AM–5:00 PM

Location

San Jose, CA