Loan Support Representative

Major Duties - Essential

• Examine notes and supporting documents for completeness.
• Prepare loan documents in loan software.
• Board loans on the core processor system.
• Input loan extensions and modifications as needed.
• Provide assistance in various credit administration activities such as document preparation, file organization, and contacting third-party providers.
• Process loan advances and payments.
• Support administrative and customer service duties related to the credit card portfolio.
• Serve as a back-up Teller:
• Represent the bank to customers in a courteous and professional manner.
• Handle transactions such as deposits, withdrawals, and payments for loans and credit cards.
• Accept checks for paying or cashing within predetermined limits.
• Sell money orders, official checks.
• Maintain and balance cash drawer within established standards.
• May balance ATM.
• Cross-serve customers:
• Make recommendations on products/services that meet customer needs.
• Direct customers to other GNB departments and subsidiaries.
• Participate in joint customer and prospect calls to strengthen, recruit, and retain bank relationships.
• Become familiar with GNB’s Value Added Selling process and apply relevant techniques and principles.
• Recognize irregularities or suspicious transactions/requests and report to appropriate staff.
• Review and maintain reports as necessary for internal tracking purposes.
• Answer and route incoming telephone calls. Take and deliver messages.
• Greet visitors, identify needs, and direct them to appropriate area.
• Ensure operational integrity through compliance with all policies, procedures, and regulations.
• Be actively engaged in the development and implementation of Team annual strategic plans.

Qualifications

• High School diploma. 2-4 years’ experience in cash handling, customer service, or financial services experience required.
• Excellent skills in managing multiple tasks requiring strong attention to detail.
• Strong communication and computer skills necessary.