Loan Specialist - Call Center

About the role

Qualfon is hiring Loan Specialists to support customers with their banking and consumer loan needs. In this role, you’ll handle inbound calls, assist with account maintenance, and provide excellent customer service for existing banking members. This is a high-volume call center role ideal for candidates with customer service, banking, or financial services experience.

Responsibilities

• Answer inbound calls related to consumer loans and banking accounts
• Aid with checking, savings, CDs, and credit card inquiries
• Help customers recover online banking credentials
• Process account updates, balance transfers, and authorized user requests
• Handle fraud-related and payment authorization questions
• Document interactions accurately and follow banking regulations
• Deliver professional, empathetic customer service on every call

Requirements

• 1+ year customer service experience (banking, financial services, fraud, insurance, or call center preferred)
• Strong verbal communication and basic computer skills
• Ability to multitask and work in a fast-paced call center environment
• Reliable attendance and stable work history
• Comfortable working onsite in Highland Park
• High School Diploma or GED required

Qualifications

Veterans and military family members are strongly encouraged to apply.

Skills

• Customer service skills
• Banking knowledge
• Financial services experience
• Computer literacy
• Call center experience

Benefits

• Medical, Dental & Vision Coverage with multiple plan options
• Telemedicine & Mental Health Support for convenient care
• Paid Time Off (PTO) that grows with your tenure
• 401(k) with Company Match to help you plan for the future
• Employee Assistance Program (EAP) with free counseling and wellness resources
• Company-Paid Life & Disability Insurance for added peace of mind
• Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members
• Voluntary Benefits including accident, critical illness, hospital coverage, and more
• Legal assistance
• Identity protection
• Pet insurance

Pay

$19.25 per hour

Schedule

• 9a-6p
• 9a-8p
• 10a-9p
• 1p-10p
• 2p-11p